IT Support Technician I — Desktop & AV Solutions

Brightstar Lottery; Lincoln (NE); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Paid time off

Wellness programs

Identity theft insurance

Job summary

Brightstar Lottery in Lincoln, NE is seeking an entry-level IT Help Desk / Desktop Support Technician to assist staff with hardware, software, and application issues. The role spans device repair, software troubleshooting, and user support for Brightstar-specific tools.

You will work onsite, lift up to 40 lbs occasionally, and collaborate with the Lincoln Operations team. The position offers comprehensive benefits including health, dental, vision, 401(k) with company contributions, paid time

Qualifications

• 1 year of related experience.
• This role does require some physical responsibilities: lifting approx. 40lbs occasionally and being able to get in crawl spaces.

Responsibilities

• PC Desktop and Smartphone Support: Resolve hardware/software problems for staff.
• Software Solutions: Support desktop apps including Windows, Office 365, Adobe, TEAMS, Zoom.
• Brightstar Specific Applications: Troubleshoot Navigator, TouchPoint Master, SolarWinds, PTRG, HPOpenView.
• Cross-Training: Collaborate with Lincoln Operations to cover absences and share knowledge.
• System Backups and Maintenance: Bi-annual backups and routine maintenance.
• Device Imaging: Reimage or erase devices as needed.
• Asset Management: Track assets using Easy Vista.
• AV Support: Support for projectors and conference room equipment.
• Facilities Support: Assist with HVAC, electrical, plumbing, safety systems.
• Contractor Coordination: Manage contractors and documentation.
• Security and Safety: Conduct inspections and security meetings.
• Business Continuity: Review and update continuity plan.
• Collaboration with Networking Teams: Work on outages with enterprise networks.
• Retailer Support: Assist retailers and coordinate with Field Service Managers.

Skills

Customer support

Hardware troubleshooting

Software troubleshooting

Education

High School degree or equivalent

Associates degree preferred

Tools

Navigator

TouchPoint Master

SolarWinds

PTRG monitoring

HPOpenView

Job description

Brightstar Lottery in Lincoln, NE is seeking an entry-level IT Help Desk / Desktop Support Technician to assist staff with hardware, software, and application issues. The role spans device repair, software troubleshooting, and user support for Brightstar-specific tools.

You will work onsite, lift up to 40 lbs occasionally, and collaborate with the Lincoln Operations team. The position offers comprehensive benefits including health, dental, vision, 401(k) with company contributions, paid time