Information Systems Technician I

Brightstar Lottery; Lincoln (NE); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan with company contributions

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Paid time off

Wellness programs

Identity theft insurance

Descripción de la vacante

Brightstar Lottery in Lincoln, NE is seeking an entry-level IT Help Desk / Desktop Support Technician to assist staff with hardware, software, and application issues. The role spans device repair, software troubleshooting, and user support for Brightstar-specific tools.

You will work onsite, lift up to 40 lbs occasionally, and collaborate with the Lincoln Operations team. The position offers comprehensive benefits including health, dental, vision, 401(k) with company contributions, paid time

Formación

• 1 year of related experience.
• This role does require some physical responsibilities: lifting approx. 40lbs occasionally and being able to get in crawl spaces.

Responsabilidades

• PC Desktop and Smartphone Support: Resolve hardware/software problems for staff.
• Software Solutions: Support desktop apps including Windows, Office 365, Adobe, TEAMS, Zoom.
• Brightstar Specific Applications: Troubleshoot Navigator, TouchPoint Master, SolarWinds, PTRG, HPOpenView.
• Cross-Training: Collaborate with Lincoln Operations to cover absences and share knowledge.
• System Backups and Maintenance: Bi-annual backups and routine maintenance.
• Device Imaging: Reimage or erase devices as needed.
• Asset Management: Track assets using Easy Vista.
• AV Support: Support for projectors and conference room equipment.
• Facilities Support: Assist with HVAC, electrical, plumbing, safety systems.
• Contractor Coordination: Manage contractors and documentation.
• Security and Safety: Conduct inspections and security meetings.
• Business Continuity: Review and update continuity plan.
• Collaboration with Networking Teams: Work on outages with enterprise networks.
• Retailer Support: Assist retailers and coordinate with Field Service Managers.

Conocimientos

Customer support

Hardware troubleshooting

Software troubleshooting

Educación

High School degree or equivalent

Associates degree preferred

Herramientas

Navigator

TouchPoint Master

SolarWinds

PTRG monitoring

HPOpenView

Descripción del empleo

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

PC Desktop and Smartphone Support:
Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.

Software Solutions:
Offer solutions for desktop applications including Microsoft Windows, Microsoft Office 365 Suite, Adobe products, TEAMS, Zoom, and other essential software.

Brightstar Specific Applications:
Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.

Cross-Training:
Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.

System Backups and Maintenance:
Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.

Device Imaging:
Reimage or erase devices as required.

Asset Management:
Maintain records of technology-related assets using Easy Vista.

AV Support:
Provide support for digital projectors and conference room equipment.

Facilities Support:
Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.

Contractor Coordination:
Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.

Security and Safety:
Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.

Business Continuity:
Update and review the Business Continuity Plan and participate in related meetings.

Collaboration with Networking Teams:
Work with enterprise networking teams to troubleshoot service outages.

Retailer Support:
Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 1 year of related experience.
• This role does require some physical responsibilities: lifting approx. 40lbs occasionally and being able to get in crawl spaces.

Success Profile

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#LI-ONSITE

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $20.00 – $25.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.