IT Support Technician | Hybrid Role & Regional Travel

Alamo Insurance Services Inc.; Woodbridge Township (NJ); Hybride; USD 60 000 - 73 000; Plein temps

Résumé du poste

World Insurance Associates in New Jersey seeks an IT Support Level II to provide frontline technical assistance for users, troubleshoot software, hardware, and security issues, and document effective solutions to build knowledge for the team.

The ideal candidate will be customer-oriented with hands-on experience in Active Directory, Azure/Entra, Intune and Autopilot, O365 and Exchange administration, Windows 10/11, network and printer troubleshooting, and hardware setup.

Qualifications

• Must be able to communicate with users non-technically
• Experience with IT support/helpdesk environments preferred

Responsabilités

• Provide technical assistance and support for incoming helpdesk tickets related to computer systems, software, security and hardware.
• Respond to tickets in person or over the phone.
• Document solutions and advise on training to reduce tickets.
• Train computer users when possible.
• Serve as the first and second point of contact for employees seeking technical assistance through the helpdesk system.
• Escalate unresolved issues to the next level of support personnel.
• Perform remote troubleshooting and research to determine appropriate solutions.
• Close tickets in a timely manner and adhere to SLA.
• Travel to regional WIA offices as needed (30%+).

Description du poste

World Insurance Associates in New Jersey seeks an IT Support Level II to provide frontline technical assistance for users, troubleshoot software, hardware, and security issues, and document effective solutions to build knowledge for the team.

The ideal candidate will be customer-oriented with hands-on experience in Active Directory, Azure/Entra, Intune and Autopilot, O365 and Exchange administration, Windows 10/11, network and printer troubleshooting, and hardware setup.