Hybrid Desktop Support Engineer: Windows 11, Intune & VDI

Yoh Services LLC

Jersey City (NJ)

Hybrid

USD 95,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

401K

HSA

Dental & Vision

Employee Assistance Program

Referral bonuses

Training opportunities

Job summary

Yoh, a Day & Zimmermann company, seeks a Level 2/Level 3 Desktop Support Engineer for a hybrid role in Jersey City, NJ. You will manage Windows 11 laptops, Intune deployments, Citrix VDI, and Microsoft 365 support, serving as the primary contact for endpoint issues.

The role emphasizes onboarding/offboarding, deployments, and escalation to infrastructure teams, with a focus on customer service and proactive problem solving.

Qualifications

Strong experience supporting Windows 11 desktops and laptops.
Hands-on administration and support of Microsoft Intune (device deployment, Autopilot, endpoint management, onboarding/offboarding).
Experience supporting Citrix Virtual Desktop Infrastructure (VDI).
Microsoft 365/Exchange Online administration and support.
Level 2/Level 3 desktop troubleshooting experience.
Experience deploying and provisioning endpoint devices.
Ability to recognize when issues require escalation to infrastructure teams.

Responsibilities

Serve as primary contact for endpoint issues.
Troubleshoot problems, perform deployments, onboard and offboard users.
Escalate infrastructure issues to specialized teams when necessary.

Skills

Windows 11

Intune

Citrix VDI

Microsoft 365

Desktop troubleshooting

Endpoint provisioning

Escalation to infra

Tools

PowerShell

Active Directory

Group Policy

Job description

The role emphasizes onboarding/offboarding, deployments, and escalation to infrastructure teams, with a focus on customer service and proactive problem solving.

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