Help Desk Technician — Growth, Benefits & IT Impact

Nexarideexpress; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Opportunities for growth and career advancement

Job summary

A leading transportation and logistics company is seeking a motivated Help Desk Technician to join their team in Houston. This full-time role is vital for providing technical support and maintaining IT systems operational efficiency. The ideal candidate will have experience in troubleshooting, excellent communication skills, and a strong customer service background. Benefits include comprehensive health insurance and opportunities for growth within the company.

Qualifications

• Proven work experience as a Help Desk Technician or similar role.
• Excellent communication and customer service skills.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Respond to incoming calls, emails, and tickets from employees and customers regarding technical issues.
• Troubleshoot and resolve hardware, software, and network problems.
• Install, configure, and maintain computer systems, printers, and other technology equipment.

Skills

Windows operating systems

Mac operating systems

Network troubleshooting

Customer service

Problem-solving

Critical thinking

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or related field

Tools

CompTIA A+

Microsoft Certified IT Professional

Job description

A leading transportation and logistics company is seeking a motivated Help Desk Technician to join their team in Houston. This full-time role is vital for providing technical support and maintaining IT systems operational efficiency. The ideal candidate will have experience in troubleshooting, excellent communication skills, and a strong customer service background. Benefits include comprehensive health insurance and opportunities for growth within the company.