IT Support Technician — Fast-Paced Help Desk

Silversmith Capital Partners; Federal Way (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. You will provide first- and second-level technical support to end-users, troubleshoot hardware, software, and networking issues, and help keep devices and systems running smoothly.

Candidates should have 1–3 years of help desk experience, proficiency with Windows 10/11, macOS, Microsoft 365, Active Directory, VPNs, and remote tools.

Qualifications

• High School Diploma or equivalent required or data‑center/IT help desk experience.
• 1–3 years in technical support or help desk role with good communication.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools.
• Excellent troubleshooting, analytical and customer service skills.

Responsibilities

• Provide first‑ and second‑level technical support to users via phone, email, chat, and in person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS.
• Configure and install workstations, laptops, printers, and mobile devices.
• Manage user accounts and permissions in AD, Microsoft 365, and other systems.
• Document incidents and solutions in the ticketing system (ServiceNow, Jira, Zendesk).
• Assist with onboarding/offboarding tasks and device setup/decommissioning.
• Monitor system performance and escalate as needed to senior staff or vendors.
• Maintain IT asset inventory and track allocations.
• Support video conferencing tools and AV equipment.
• Contribute to knowledge base articles and documentation.

Skills

Customer support

Troubleshooting

Communication

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Tools

Active Directory

Microsoft 365

VPNs

Remote access tools

ServiceNow

Jira

Zendesk

RDP

TeamViewer

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. You will provide first- and second-level technical support to end-users, troubleshoot hardware, software, and networking issues, and help keep devices and systems running smoothly.

Candidates should have 1–3 years of help desk experience, proficiency with Windows 10/11, macOS, Microsoft 365, Active Directory, VPNs, and remote tools.