IT Support Technician – Help Desk Hero in Healthcare

LifeStance Health

Scottsdale (AZ)

On-site

USD 34,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Scottsdale, AZ is seeking a detail-oriented IT Support Technician to join our IT team. The successful candidate will provide first- and second-level technical support to end-users, troubleshoot hardware, software, and network issues, and ensure smooth operation of devices and systems.

This hands-on role requires strong problem-solving, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

High School Diploma or equivalent experience in a similar role.
1–3 years of experience in a technical support or help desk role.
Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
Experience with Active Directory, Exchange, VPNs, and remote access tools.
Excellent troubleshooting, analytical, and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

Provide first- and second-level technical support to users via phone, email, chat, and in-person.
Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
Monitor system performance and elevate issues as needed to senior IT staff or vendors.
Maintain inventory of IT assets and track hardware/software assignments.
Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment.
Contribute to knowledge base articles and technical documentation.