IT Field Support Technician: Customer-Focused Help Desk

Silversmith Capital Partners; Chula Vista (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. You will provide technical assistance to end-users, resolve incidents, and ensure smooth operation of hardware, software, and network systems.

The ideal candidate has 1–3 years in a technical support role, strong problem-solving and communication skills, and familiarity with Active Directory, Microsoft 365, VPNs, and remote access tools.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in technical support or help desk role.
• Solid understanding of Windows 10/11, macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and elevate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, MS Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Analytical thinking

Communication skills

Customer service

Multitasking

Education

High School Diploma

Tools

Active Directory

Microsoft 365

VPNs

Remote access tools

ServiceNow

Zendesk

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. You will provide technical assistance to end-users, resolve incidents, and ensure smooth operation of hardware, software, and network systems.

The ideal candidate has 1–3 years in a technical support role, strong problem-solving and communication skills, and familiarity with Active Directory, Microsoft 365, VPNs, and remote access tools.