IT Support Technician — End-User Tech & Help Desk Pro

Robertson Fuel Systems; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Robertson Fuel Systems is seeking an IT Support Technician in Tempe, Arizona. This role is critical in supporting end users with their technology needs, including hardware installation, troubleshooting software, and providing excellent customer service. An Associate's degree in a computer-related field and at least two years of relevant experience are required. The ideal candidate will demonstrate technical prowess as well as problem-solving skills in a fast-paced environment.

Qualifications

• Minimum of two years relevant experience as IT Assistant or Help Desk.
• Ability to read, write, and communicate effectively in English.
• Demonstrated ability to meet tight deadlines and work in a fast-paced environment.

Responsibilities

• Support end users with their technology needs via various channels.
• Perform hardware and software installation and troubleshooting.
• Manage and track progress of issues via Help-Desk ticket management.

Skills

Technical knowledge of software and hardware support

End-user support experience

MS Office Suite proficiency

Problem-solving skills

Strong customer service orientation

Education

Associate's degree in computer related field

Tools

SQL

Oracle

.Net

Java

C#

PowerShell

Job description

Robertson Fuel Systems is seeking an IT Support Technician in Tempe, Arizona. This role is critical in supporting end users with their technology needs, including hardware installation, troubleshooting software, and providing excellent customer service. An Associate's degree in a computer-related field and at least two years of relevant experience are required. The ideal candidate will demonstrate technical prowess as well as problem-solving skills in a fast-paced environment.