Automotive IT Support Specialist — End-User Tech

Lhmford; Mesa (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Lhmford is seeking an IT Support Technician for their Mesa, AZ location. This role involves providing IT end-user support, assisting with software, hardware, and network issues. The ideal candidate will possess strong analytical and troubleshooting skills, and should be well-versed in MS operating systems.

The technician will communicate with IT infrastructure personnel and document incidents to ensure timely resolutions. A strong understanding of ITIL methodologies is preferred, alongside excellent interpersonal skills.

Qualifications

• Strong analytical, problem solving, and technical troubleshooting skills.
• Working knowledge of ITIL v3 Foundations Methodology.
• Experience with MS operating systems and applications.

Responsibilities

• Troubleshoots and resolves trouble tickets related to provisioning with all applications.
• Communicates effectively with IT team and dealership personnel.
• Documents, tracks, and monitors incidents and service requests.

Skills

Strong communication skills

Analytical skills

Problem-solving skills

Technical troubleshooting

Education

Experience with MS operating systems and applications

Working Knowledge of ITIL v3 Foundations Methodology

Tools

Cisco Call Manager

Automotive Software

Job description

Lhmford is seeking an IT Support Technician for their Mesa, AZ location. This role involves providing IT end-user support, assisting with software, hardware, and network issues. The ideal candidate will possess strong analytical and troubleshooting skills, and should be well-versed in MS operating systems.

The technician will communicate with IT infrastructure personnel and document incidents to ensure timely resolutions. A strong understanding of ITIL methodologies is preferred, alongside excellent interpersonal skills.