IT Support Tier 1 — Proactive Tech & Client Success

Dataperk-LL; Birmingham (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

DataPerk in Birmingham, AL is seeking a dynamic Support Services Tier 1 specialist to join our client support operations. You will create and manage tickets, schedule technicians, and coordinate service calls while delivering exceptional customer service.

The role requires proficiency with PC support, Active Directory, O365, and basic networking, with opportunities to work across multiple IT domains and vendors. A degree or equivalent experience is preferred.

Qualifications

• Experience providing Tier 1 support and incident management.
• Ability to manage tickets, schedule technicians, and communicate with clients.
• Familiarity with Windows environments, Active Directory, and O365 setups.

Responsibilities

• Create and manage tickets for client partners.
• Assign tickets to resources and ensure timely resolution.
• Prepare technical schedules and forecast workload for 2–3 days.
• Provide exceptional customer service and cross-department collaboration.
• Navigate PC support, AD, email setup, printers, basic cabling, and basic networking.

Skills

Ticket management

Customer service

Problem solving

Communication

Team collaboration

Time management

Windows 10+

Education

Bachelor’s degree or 2 years experience

Certifications preferred (MS-900, SC-900, AZ-900)

Tools

Active Directory

Office 365

Outlook

Printer troubleshooting

Basic Networking

DHCP/DNS

Windows Server

Ninja One

Fortinet

Meraki

Unifi

ESET / Umbrella / SentinelOne

Job description

DataPerk in Birmingham, AL is seeking a dynamic Support Services Tier 1 specialist to join our client support operations. You will create and manage tickets, schedule technicians, and coordinate service calls while delivering exceptional customer service.

The role requires proficiency with PC support, Active Directory, O365, and basic networking, with opportunities to work across multiple IT domains and vendors. A degree or equivalent experience is preferred.