Frontline IT Support Specialist

TEKsystems; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

TEKsystems in Louisville, KY is seeking a customer-focused Service Desk Technician to provide front-line technical support in a fast-paced environment. You will respond to requests, troubleshoot hardware and software, monitor system performance, and document actions for accurate records.

This entry-level role emphasizes strong communication and a proactive, calm approach under pressure. The position is on-site in Louisville, with a contract term and benefits eligibility as described in the

Qualifications

• Experience in a customer service, help desk, service desk, or technical support environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize work in a fast-paced setting.
• Strong attention to detail and organizational skills.
• Technical aptitude and interest in technology, hardware, and system support.
• Ability to remain calm and professional during high-pressure situations.
• Willingness to learn new technologies, processes, and responsibilities.
• Experience providing technical support for hardware, software, or operational systems.
• Exposure to system monitoring, testing, or configuration activities.
• Experience participating in operational or technology-related projects.

Responsibilities

• Respond to incoming support requests and provide exceptional customer service.
• Troubleshoot hardware, software, and system-related issues, escalating when necessary.
• Monitor system alerts, processing errors, and operational notifications to ensure timely resolution.
• Document incidents, actions taken, and resolutions accurately.
• Complete assigned daily operational tasks and checklists.
• Assist with system configuration requests and operational support activities.
• Participate in testing and validation efforts for system updates and enhancements.
• Monitor system performance and conduct preliminary troubleshooting before escalation.
• Collaborate with internal teams to support projects and continuous improvement initiatives.
• Adhere to established procedures, service standards, and escalation protocols.
• Support business operations during peak periods and critical events.

Skills

Customer service mindset

Troubleshooting

Communication skills

Multitasking

Attention to detail

Calm under pressure

Willingness to learn

Education

Associate's or Bachelor's degree

Job description

TEKsystems in Louisville, KY is seeking a customer-focused Service Desk Technician to provide front-line technical support in a fast-paced environment. You will respond to requests, troubleshoot hardware and software, monitor system performance, and document actions for accurate records.

This entry-level role emphasizes strong communication and a proactive, calm approach under pressure. The position is on-site in Louisville, with a contract term and benefits eligibility as described in the