IT Support Technician

Systems Solutions; Paducah (KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

401k with matching

Health insurance

Disability

Life insurance

Company car

Other benefits

Job summary

Systems Solutions, an IT Managed Services Provider in Paducah, KY, seeks an IT Support Specialist to deliver Level 1–2 remote and on-site assistance. You will work from our Paducah office and support systems, printers, and general IT infrastructure within a customer-focused team.

You’ll troubleshoot Microsoft platforms (Office 365, AD, Windows), manage tickets, document work, and maintain security best practices while growing technical certifications and knowledge.

Qualifications

• 1+ years IT help desk or desktop support experience or equivalent education.
• Experience Troubleshooting Microsoft platforms (Office 365, Active Directory, Windows).
• Knowledge of TCP/IP, DNS, DHCP, LAN/WAN networking basics.
• Experience installing, troubleshooting and maintaining peripherals (scanners, printers, etc.).
• Experience diagnosing standard hardware issues and running diagnostics.
• Understanding of IT security basics (virus remediation, firewalls, phishing).
• Basic Apple, Mac OS, iOS troubleshooting a plus.
• Ability to quickly learn and support various business applications.
• Associates or Bachelor's degree in a technology-related field.
• 1-3 years customer service experience.

Responsibilities

• Provide Level 1 and Level 2 remote and on-site support to clients.
• Work within a ticketing system and maintain ticket queue.
• Maintain accurate client documentation and records of work on tickets.
• Maintain high level of customer satisfaction.
• Communicate updates to users on trouble tickets.
• Strong teamwork within IT group and with clients.

Skills

Customer service

Microsoft troubleshooting

Networking basics

Hardware peripherals

Documentation

Industry certifications

Mac OS/iOS support

Troubleshooting Windows/AD/Office 365

Learning new apps quickly

1–3 years customer service

Education

Associates or Bachelor's in tech field

Tools

VMware

SonicWall

Cisco

Microsoft

IBM

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions’ Paducah, KY office. Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus. Essential duties and skills include:

Essential duties and skills

• Strong Customer Service Skills Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up‑to‑date client documentation.
• Maintain up‑to‑date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal qualifications

• 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
• Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor's degree in a technology-related field
• 1-3 years customer service experience.

Salary: $20-30/ hour, depending on experience Benefits include:

• 401k with matching
• responsible time off plan
• health insurance
• disability
• life insurance
• company car
• and other benefits.

Systems Solutions invests in employees to encourage growth and long‑term employment relationships. Systems Solutions, a New Charter Technologies company, has maintained long‑term relationships with clients to help create better efficiencies and higher productivity. We create unique solutions that suit our clients’ requirements and budget. Part of the Systems Solutions’ advantage is our storied and prolific vendor relationships. With industry leaders like VMware, SonicWall, Cisco, Microsoft and IBM® on your side, there’s no technology problem we can’t handle for you. We’re an established company that has been in business for more than 30 years. We offer our small and mid-size business clients cutting‑edge network support services, and we deliver great results — using the most advanced tools and computer support technologies available, delivered by experienced, certified professionals. You will have the opportunity to work on a championship team, with some of the best and brightest individuals in the industry. Systems Solutions invests in employees to encourage growth and long‑term employment relationships. With these core thoughts in mind, Systems Solutions has focused on building a forward‑looking atmosphere from the ground up. We strive to provide a positive experience for everyone all the time. Our relationships with our employees as well as our clients are founded on honesty and integrity.

SSI, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. SSI, a New Charter Company, has maintained long‑term relationships with clients to help create better efficiencies and higher productivity. We create unique solutions that suit our clients’ requirements and budget. Part of the Systems Solutions’ advantage is our storied and prolific vendor relationships. With industry leaders like VMware, SonicWall, Cisco, Microsoft and IBM® on your side, there’s no technology problem we can’t handle for you. We’re an established company that has been in business for more than 30 years. We offer our small and mid-size business clients cutting‑edge network support services, and we deliver great results — using the most advanced tools and computer support technologies available, delivered by experienced, certified professionals. You will have the opportunity to work on a championship team, with some of the best and brightest individuals in the industry. Systems Solutions invests in employees to encourage growth and long‑term employment relationships. With these core thoughts in mind, Systems Solutions has focused on building a forward‑looking atmosphere from the ground up. We strive to provide a positive experience for everyone all the time. Our relationships with our employees as well as our clients are founded on honesty and integrity.