Desktop Support Engineer

Harvey Nash; Frankfort (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Harvey Nash is seeking a Desktop Support Technician to provide on-site IT support in Frankfort, KY. The role focuses on resolving hardware and software issues, assisting users, and maintaining workstations in a fast-paced environment.

The ideal candidate has strong customer service, solid troubleshooting skills, and experience with ticketing systems such as ServiceNow. You will configure, install, and deploy equipment, respond to tickets, and ensure smooth IT operations.

Qualifications

• Experience with computer setup, configuration, and installation.
• Knowledge of desktop hardware and software support.
• Experience with ticketing systems, preferably ServiceNow
• Ability to prioritise tasks and work effectively under pressure
• Strong troubleshooting and problem-solving skills
• Strong customer service and communication skills.

Responsibilities

• Provide on-site desktop and technical support to end users
• Configure, install, and deploy computer hardware and related equipment
• Troubleshoot hardware, software, and peripheral issues
• Respond to and manage support tickets using a ticketing system (ServiceNow preferred)
• Assist with workstation setup, upgrades, and replacements
• Deliver exceptional customer service and technical assistance

Skills

Desktop support

Customer service

Troubleshooting

Communication skills

Tools

ServiceNow

Job description

We are seeking a Desktop Support Technician to provide on-site technical support for Frankfort, KY. The ideal candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot hardware and software issues in a fast-paced environment.

Responsibilities:

• Provide on-site desktop and technical support to end users
• Configure, install, and deploy computer hardware and related equipment
• Troubleshoot hardware, software, and peripheral issues
• Respond to and manage support tickets using a ticketing system (ServiceNow preferred)
• Assist with workstation setup, upgrades, and replacements
• Deliver exceptional customer service and technical assistance

Required Qualifications:

• Experience with computer setup, configuration, and installation
• Knowledge of desktop hardware and software support
• Experience with ticketing systems, preferably ServiceNow
• Ability to prioritise tasks and work effectively under pressure
• Strong troubleshooting and problem-solving skills
• Strong customer service and communication skills.