IT Support Technician – Client & Device Specialist

University of North Carolina at Asheville; Asheville (NC); On-site; USD 39,000 - 41,000; Full time

Job summary

University of North Carolina at Asheville is seeking a Client Support Technician to provide technical assistance across hardware, software, printers, and networking for our campus community.

You will support Windows PCs, Macs, Android and iOS devices, and participate in projects to improve IT infrastructure. The role entails helping users remotely as well as on-site, with the annual client technology refresh program.

Qualifications

• High school diploma and one year in a technology-related field.
• Year-for-year substitution of computer coursework for required experience.
• Journey level requires an additional six months experience.
• Advanced level requires an additional one year of experience.

Responsibilities

• Provide technical support, consultation, and training to the UNC Asheville campus community.
• Support includes Windows PC, Macs, Android and iOS devices, printers, and networking.
• Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site.

Skills

Technology knowledge

Customer service

Communication

Education

High school diploma

1 year technology-related experience

Job description

University of North Carolina at Asheville is seeking a Client Support Technician to provide technical assistance across hardware, software, printers, and networking for our campus community.

You will support Windows PCs, Macs, Android and iOS devices, and participate in projects to improve IT infrastructure. The role entails helping users remotely as well as on-site, with the annual client technology refresh program.