Client Support Technician #001082

University of North Carolina Asheville; Asheville (NC); Vor Ort; USD 39.000 - 41.000; Vollzeit

Zusammenfassung

University of North Carolina Asheville seeks a Technology Support Technician to provide technical support, consultation, and training to the campus community across hardware, OS, applications, printers, and networking.

The role supports Windows PCs, Macs, Android and iOS devices, and Google Apps, working both remotely and on-site. It also participates in the Client Technology Refresh Program that updates about a quarter of campus computers yearly.

Qualifikationen

• Graduation from high school and one year in technology related to the position's role.
• Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience.
• Advanced level requires an additional one year of experience.

Aufgaben

• Provide technical support, consultation, and training to the UNC Asheville campus community across hardware, operating systems, applications, printers, and networking.
• Support is provided via ITS Help Desk, phone, email, chat, remotely and on-site.
• Participate in the annual Client Technology Refresh Program which replaces ~25% of campus computers each year.

Kenntnisse

Tech field exp

Coursework substitution

Journey level exp

Advanced level exp

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Position Title

Technology Support Technician

Working Title

Client Support Technician #001082

Salary Range

$39,200 - $41,200

Contract Type

Full-Time

Position Summary

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking. Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure. Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Minimum Education / Experience / Skills

• Graduation from high school and one year in the field of technology related to the position's role.
• Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Work Schedule and Hours

Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department.

Background / E-Verify

UNC Asheville uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

University Safety

The UNC Asheville Annual Safety Report is available online at UNCA Safety Report. For more information please contact the Assistant Vice Chancelor for Institutional Integrity & Access/Clery Act Compliance Officer at [phone] or email [e-mail]. The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Posting Details

Posting Number: S0711

Position Number: 001082

Classification Title: Technology Support Technician

Overall Position Competency: Contributing

Division: Academic Affairs

Department: Information Technology Services

FLSA: Non-Exempt

NC Salary Grade Equivalency: IT01 (For employment/re-employment priority purposes only)

Recruitment Range: $39,200 - $41,200

Posting Date: 10/08/2026

Closing Date: 10/29/2026

Open Until Filled: Yes