Client Support Technician #001082

University of North Carolina at Asheville; Asheville (NC); On-site; USD 39,000 - 41,000; Full time

Job summary

University of North Carolina at Asheville is seeking a Client Support Technician to provide technical assistance across hardware, software, printers, and networking for our campus community.

You will support Windows PCs, Macs, Android and iOS devices, and participate in projects to improve IT infrastructure. The role entails helping users remotely as well as on-site, with the annual client technology refresh program.

Qualifications

• High school diploma and one year in a technology-related field.
• Year-for-year substitution of computer coursework for required experience.
• Journey level requires an additional six months experience.
• Advanced level requires an additional one year of experience.

Responsibilities

• Provide technical support, consultation, and training to the UNC Asheville campus community.
• Support includes Windows PC, Macs, Android and iOS devices, printers, and networking.
• Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site.

Skills

Technology knowledge

Customer service

Communication

Education

High school diploma

1 year technology-related experience

Job description

Posting Number:

S0711

Classification Title:

Technology Support Technician

Overall Position Competency:

Contributing

Working Title:

Client Support Technician #001082

Position Number:

001082

FLSA:

Non-Exempt

NC Salary Grade Equivalency:

IT01 (For employment/re-employment priority purposes only)

Recruitment Range:

$39,200 - $41,200

Position Summary:

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university’s IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Division:

Academic Affairs

Department:

Information Technology Services

Full-Time / Part- Time:

Full-Time

Months per Year:

12 Months

Time Limited Position:

No

If time-limited, length of assignment:

Not Applicable

Minimum Qualifications Notice:

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Minimum Education/Experience/Skills:

• Graduation from high school and one year in the field of technology related to the position’s role.
• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Work Schedule and Hours:

Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department.

Competency Profile:

http://oshr.nc.gov/state-employee-resources/classification-compensation/comp-profiles

Posting Date:

10/08/2026

Closing Date:

10/29/2026

Open Until Filled:

Yes

Background/E-Verify:

UNC Asheville uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

University Safety :

The UNC Asheville Annual Safety Report is available online at UNCA Safety Report. For more information please contact the Assistant Vice Chancelor for Institutional Integrity & Access/Clery Act Compliance Officer at [phone] or email [e-mail] . The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.