Campus IT Support Technician: Client Tech Advisor

University of North Carolina Asheville; Asheville (NC); On-site; USD 39,000 - 41,000; Full time

Job summary

University of North Carolina Asheville seeks a Technology Support Technician to provide technical support, consultation, and training to the campus community across hardware, OS, applications, printers, and networking.

The role supports Windows PCs, Macs, Android and iOS devices, and Google Apps, working both remotely and on-site. It also participates in the Client Technology Refresh Program that updates about a quarter of campus computers yearly.

Qualifications

• Graduation from high school and one year in technology related to the position's role.
• Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience.
• Advanced level requires an additional one year of experience.

Responsibilities

• Provide technical support, consultation, and training to the UNC Asheville campus community across hardware, operating systems, applications, printers, and networking.
• Support is provided via ITS Help Desk, phone, email, chat, remotely and on-site.
• Participate in the annual Client Technology Refresh Program which replaces ~25% of campus computers each year.

Skills

Tech field exp

Coursework substitution

Journey level exp

Advanced level exp

Education

High school diploma or equivalent

Job description

University of North Carolina Asheville seeks a Technology Support Technician to provide technical support, consultation, and training to the campus community across hardware, OS, applications, printers, and networking.

The role supports Windows PCs, Macs, Android and iOS devices, and Google Apps, working both remotely and on-site. It also participates in the Client Technology Refresh Program that updates about a quarter of campus computers yearly.