Client Technology Support Specialist

UNC Asheville; Asheville (NC); Vor Ort; USD 39.000 - 41.000; Vollzeit

Zusammenfassung

UNC Asheville is seeking an IT Support Specialist to assist campus users with hardware, operating systems, applications, printers, and networking. The role serves the ITS Help Desk via phone, email, chat, and on-site visits, and helps run the Client Technology Refresh Program, which annually updates about 25% of campus computers.

A high school diploma and hands-on tech experience are expected; familiarity with Windows, Macs, Android and iOS devices, and Google Apps is preferred.

Qualifikationen

• High school diploma and one year in technology or related field.
• Computer coursework may substitute for experience, or an equivalent combination of education and experience.
• Journey level requires an additional six months experience; Advanced level requires an additional one year of experience.

Aufgaben

• Provide technical support across hardware, operating systems, applications, printers, and networking.
• Support is delivered via the ITS Help Desk (phone, email, chat) and on-site visits.
• Participate in the Client Technology Refresh Program to periodically replace campus computers (~25% per year).
• Collaborate on campus IT projects and improve infrastructure as part of project teams.

Kenntnisse

Tech support

Hardware & OS basics

Ausbildung

High school diploma

Jobbeschreibung

UNC Asheville is seeking an IT Support Specialist to assist campus users with hardware, operating systems, applications, printers, and networking. The role serves the ITS Help Desk via phone, email, chat, and on-site visits, and helps run the Client Technology Refresh Program, which annually updates about 25% of campus computers.

A high school diploma and hands-on tech experience are expected; familiarity with Windows, Macs, Android and iOS devices, and Google Apps is preferred.