IT Support Technician – Cert-Backed, Team-First Tech

Middle Tennessee Electric Membership Corporation; Murfreesboro (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) and Roth 401(k)

Paid time off

Twelve paid holidays

Employee pension program

Medical, dental and vision insurance

Mental health/well-being programs

Discounts from United Communications,/

Financial and retirement planning

Tuition reimbursement

Job summary

Middle Tennessee Electric Membership Corporation seeks an IT Support professional to promote maximum service to teammates by assisting with hardware and software needs, ensuring affordable, reliable electric service and outstanding member service.

The role requires an associate degree or TCAT IT program completion or four years of related experience, plus a range of certifications from A+ to cloud and security.

Qualifications

• Must have at least an associate's degree in information technology, computer science, or related field or TCAT IT program or four years of related experience.
• Must have one of the listed active certifications (Entry Level: A+, M365 Endpoint Admin, Google IT Support; Advanced: Network+, Security+, Cloud+, Project+, M365 Apps/ Admin/ Teams/ Identity/ Security/ and more).
• Good understanding of computer workstations, printers, and peripherals.
• Familiar with Microsoft Windows and Apple operating systems.
• Ability to multi-task, prioritize, and manage time effectively.
• Willingness to participate in on-the-job training.
• Reclassification to the senior level requires performance, ability to diagnose complex problems, manage IT projects, three advanced certifications, and supervisor approval.

Responsibilities

• Support teammates' hardware and software needs to provide affordable, reliable, safe electricity and outstanding member service.
• Demonstrate humble, hungry, and people-smart teamwork in daily tasks.
• Maintain professionalism and self-motivation at all times.

Skills

Humble

Hungry

People Smart

Self-motivated

Professional

Time management

Communication

Customer service

Education

Associate degree in IT/CS or related field

TCAT IT program completion

Four years related experience

Tools

CompTIA A+

Microsoft 365 Endpoint Administrator

Google IT Support Certificate

CompTIA Network+

CompTIA Security+

CompTIA Cloud+

HDI Desktop Advanced Support Technician

Microsoft 365 Admin Expert

Microsoft 365 Teams Administrator

Identity and Access Administrator

Microsoft 365 Apps: Administrator Associate

Microsoft Certified: Security, Compliance, Identity Fundamentals

Job description

Middle Tennessee Electric Membership Corporation seeks an IT Support professional to promote maximum service to teammates by assisting with hardware and software needs, ensuring affordable, reliable electric service and outstanding member service.

The role requires an associate degree or TCAT IT program completion or four years of related experience, plus a range of certifications from A+ to cloud and security.