IT Support Technician (Central)

Middle Tennessee Electric Membership Corporation; Murfreesboro (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) and Roth 401(k)

Accrued paid time off for vacation and

Twelve paid holidays each year

Employee pension program

Medical, dental and vision insurance

Mental health/well-being programs

Discounts from United Communications,,

Verizon and Nissan discounts

Financial and retirement planning

Tuition reimbursement

Job summary

Middle Tennessee Electric Membership Corporation (MTE) seeks an IT Support professional to promote maximum service by maintaining hardware and software across the organization and supporting member needs.

The ideal candidate will have an associate degree in IT or related field, four years of related experience, and relevant certifications such as A+, Network+, Security+ or Microsoft 365 credentials, with strong teamwork and customer service skills in a non-exempt, on-site role.

Qualifications

• Must have an associate's degree in IT or related field or equivalent experience.
• Active IT certifications from the listed options or higher, per supervisor approval.
• Good understanding of workstations, printers, and other peripherals.

Responsibilities

• Provide hardware and software support for MTE staff and members.
• Troubleshoot desktops, printers, and peripheral devices.
• Collaborate with team to maintain Windows and macOS environments.

Skills

Ideal Team Player

Self-motivated

Multi-tasking

Communication skills

Education

Associate's degree in IT or related field

TCAT IT program completion

Four years related experience

Tools

CompTIA A+

Microsoft 365 Endpoint Administrator

Google IT Support Certificate

CompTIA Network+

CompTIA Security+

Microsoft 365 Administrator Expert

Job description

MTE has a culture focused on exemplifying a group of ideal team players; individuals who are humble, hungry, and people smart. At MTE, we believe teammates who put the needs of others before oneself, seek innovative solutions to problems and challenges, and understand how our words and actions impact our teammates and our members, help MTE achieve our purpose of serving together to make life better for our members.

Above all skills, aptitudes, and job experiences, being an ideal team player is the most vital attribute someone must bring to our organization.

If you are an ideal team player and meet the qualifications outlined in the job description, we welcome your application!

Job Summary:

To promote maximum service to MTE teammates by supporting their hardware and software needs in a manner to provide affordable, reliable, safe electricity and outstanding member service.

Job Requirements:

• Encompass the three virtues of the Ideal Team Player (Humble, Hungry & People Smart).
• Must be self-motivated and professional at all times
• At least an associate's degree in information technology, computer science, or related field, or successful completion of TCAT's Information Technology program, or four years of related experience is required.
• Must have one of the following active certifications. Equivalent or higher-level certifications are acceptable.
  • Entry Level Certifications
    • CompTIA A+
    • Microsoft 365 Certified: Endpoint Administrator Associate
    • Google IT Support Certificate
  • Advanced Certifications
    • CompTIA Network+
    • CompTIA Security+
    • CompTIA Cloud+
    • CompTIA Project+
    • Microsoft Office Specialist: Associate (Microsoft 365 Apps)
    • Microsoft 365 Certified: Administrator Expert
    • Microsoft 365 Certified: Teams Administrator Associate
    • Microsoft Certified: Identity and Access Administrator Associate
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    • Microsoft Applied Skills: Administer Active Directory Domain Services
    • HDI Desktop Advanced Support Technician
• Other equivalent or superior certifications at Supervisor's approval
• Must have a good understanding of computer workstations, printers, and other peripherals, such as monitors, keyboards, and scanners.
• Must be familiar with Microsoft Windows and Apple operating systems.
• Ability to multi-task, prioritize, and manage time effectively.
• Willingness to participate in on-the-job training.
• Reclassification to the senior level requires at least two (2) years of satisfactory job performance, ability to diagnose and correct complex technical problems, independently manage IT projects, obtain at least three (3) advanced certifications from the above list, and the recommendation of the supervisor. Additionally, the employee must exhibit excellent communication and customer service skills.

Benefits Package:

• 401(k) and ROTH 401(k)
• Accrued paid time off for vacation and sick leave
• Twelve paid holidays each year
• Employee pension program
• Medical, dental and vision insurance
• Mental health/well-being programs
• Discounts from companies like United Communications, Verizon and Nissan
• Financial and retirement planning services
• Tuition reimbursement

Classification: Non-Exempt

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

MTE is a drug-free workplace and requires pre-employment drug test screening. In addition, pre-employment background checks include social security number validity and trace, motor vehicle records and criminal history.