IT Support Technician: Grow with a Collaborative Tech Team

Tennessee Valley Public Power Association, Inc.; Murfreesboro (TN); On-site; USD 40,000 - 85,000; Full time

Job summary

Tennessee Valley Public Power Association, Inc. is seeking an IT support specialist to assist teammates with hardware and software needs, ensuring affordable, reliable, safe electricity and outstanding member service.

Ideal team player attributes—humble, hungry, and people smart—are essential, along with an associate degree or TCAT IT program, relevant certifications, and strong communication and problem-solving skills.

Qualifications

• Must have an associate degree in information technology, computer science, or related field, or successful completion of TCAT's IT program, or four years of related experience.
• Must have one of the following active certifications from the list: Entry Level (A+; Microsoft 365 Endpoint Administrator; Google IT Support) or Advanced Certifications (Network+, Security+, Cloud+, Project+; several Microsoft 365 certs).
• Must understand workstations, printers, and other peripherals; familiar with Windows and Apple OS.
• Ability to multi-task, prioritize, and manage time; willingness to participate in on-the-job training.

Responsibilities

• Provide hardware and software support to MTE teammates.
• Troubleshoot and resolve IT issues to ensure reliable member service.
• Assist with on-the-job training and IT projects as needed.

Skills

Ideal team player

Self-motivated

Multi-tasking

Customer service

Communication

Education

Associate degree in IT / related field

TCAT IT program completion

Tools

Windows OS

macOS

Printers & peripherals

Job description

Tennessee Valley Public Power Association, Inc. is seeking an IT support specialist to assist teammates with hardware and software needs, ensuring affordable, reliable, safe electricity and outstanding member service.

Ideal team player attributes—humble, hungry, and people smart—are essential, along with an associate degree or TCAT IT program, relevant certifications, and strong communication and problem-solving skills.