IT Field Support Technician

CTG; Nashville (TN); On-site; USD 40,500 - 49,500; Full time

Job summary

A technology service provider is seeking motivated and customer-focused Field Services Technicians in Nashville, TN. This full-time role offers an opportunity to support desktop and end-user device operations, requiring basic IT experience and a desire to grow in a dynamic environment. Key responsibilities include imaging desktops, troubleshooting hardware issues, and providing on-site support. Ideal candidates will have 1–2 years of relevant experience, strong interpersonal skills, and a commitment to customer service.

Qualifications

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.

Responsibilities

• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Respond to help desk calls and provide on-site troubleshooting.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Assist with deployment of laptops and general end-user support.

Skills

Basic knowledge of desktop/laptop hardware, software, and operating systems

Familiarity with PC imaging and operational programs

Experience working within SLA frameworks and escalation protocols

Strong interpersonal and organizational skills

Basic understanding of workstation backups and restores

Solid communication skills across all organizational levels

Familiarity with Microsoft 365 troubleshooting

A+ Certification or equivalent technical certification

Job description

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Job Title: Field Services Technician (Desktop Support)

Employment Type: Full-Time - Ongoing contract role

Experience: 1–2 years or relevant technical training

Pay: $45,000/yr

Salaried and Hourly options available

Hours: Different shifts available at several sites in the Greater Nashville area

Position Summary:

Key Responsibilities:

• Client Build Support
  • Image desktops and laptops with Office 365 and other required software.
  • Troubleshoot and resolve imaging issues.
  • Install and configure end-user software and tools.
  • Validate system builds to ensure readiness for deployment.
• End User Support
  • Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
  • Map and troubleshoot printers, network drives, and connectivity issues.
  • Confirm resolution with end users and elevate unresolved issues per client procedures.
• Actions and Results
  • Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
  • Maintain clear and professional communication with customers.
  • Perform basic hardware maintenance and component replacement.
  • Track and manage inventory of IT equipment.

Required Skills and Qualifications:

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

• 1–2 years of experience in desktop support or equivalent technical training.
• Eager to learn and grow in a fast-paced IT support environment.
• Comfortable working independently and collaboratively.
• Reliable, detail-oriented, and customer-service focused.