Desktop Support Specialist

Brooksource; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Brooksource is hiring an intermediate Workstation Support Technician to support Tennessee's West, Middle, and Metro Regional team. You will troubleshoot desktop, laptop and hardware issues and deliver exceptional customer service to government partners across 20+ state agencies.

The role requires experience in IT support, familiarity with ticketing systems (ServiceNow preferred), and working knowledge of Windows and Mac environments.

Qualifications

• Experience in IT field supporting inbound customer requests.
• Experience using ticketing systems (ServiceNow preferred).
• Proficiency with Windows and Mac laptops/desktops.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers.
• Strong written and verbal communication skills.
• Ability to maintain composure under stressful conditions.

Responsibilities

• Troubleshoot desktop, laptop, and hardware issues.
• Provide exceptional customer service to stakeholders.
• Support a fast-paced, retail-like environment.
• Relay technical concepts to non-technical audiences.

Skills

Exceptional customer service

Strong written and verbalcommunication

Ability to take constructive criticism

Tools

Windows & Mac laptops/desktops

Active Directory & Outlook/Exchange

Ticketing systems (ServiceNow)

Printers/scanners/copiers

Networking basics (routers/switches)

Job description

We are hiring an intermediate Workstation Support Technician to support the State of Tennessee's West, Middle, and Metro Regional team. The team this individual will be joining helps support multiple counties of Tennessee and 20+ State agencies. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

• Exceptional Customer Service Experience (over the phone/face to face)
• Passion and Aptitude to create a career in the Information Technology field
• Ability to take constructive criticism

Required Qualifications:

• Experience in the information technology field supporting inbound customer requests
• Previous experience utilizing ticketing systems (ServiceNow preferred)
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills- able to relay technical ideas to business audience
• Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

• Experience working with networking equipment (routers, switches and hubs)
• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.