IT Support Technician - 24/7 Mission-Critical IT

SpaceX_Global; Washington (District of Columbia); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Job summary

SpaceX in Washington, DC is seeking an IT Support Technician to deliver world class IT service to engineers and manufacturing teams. The role encompasses onboarding, hardware/software support, asset management, and AV responsibilities.

You will provide 1st-3rd line support, manage on-site assets, configure devices, troubleshoot networks, and create user-friendly documentation while collaborating with IT engineering groups.

Qualifications

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• 1+ years of professional experience in AV (audio/visual) events support.
• Experience supporting Microsoft technologies.

Responsibilities

• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues, in person and remotely.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Network support and troubleshooting, from device connectivity to VLAN configuration.
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Support AV/VC solutions locally and globally to support in-region teams.
• Support events around the SpaceX offices from an AV (audio/visual) standpoint, and occasional out-of-hours event support.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

IT support

Troubleshooting

Customer service

MS technologies

Education

High school diploma

Equivalency certificate

Tools

Mac/iOS

Linux

Certifications

AV equipment

Job description

SpaceX in Washington, DC is seeking an IT Support Technician to deliver world class IT service to engineers and manufacturing teams. The role encompasses onboarding, hardware/software support, asset management, and AV responsibilities.

You will provide 1st-3rd line support, manage on-site assets, configure devices, troubleshoot networks, and create user-friendly documentation while collaborating with IT engineering groups.