On-Site IT Support Technician, Logistics — 24/7 Ops

InvestedintheMission; Bastrop (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SpaceX is seeking an IT Support Technician (Logistics) to provide on-site IT services for engineers and manufacturing teams, covering onboarding, asset lifecycles, and device deployment. The role emphasizes customer service, rapid problem solving, and collaboration with IT engineering to improve workflows.

Ideal candidates will troubleshoot hardware and software issues, support Macs/Linux as needed, and communicate complex concepts clearly to non-technical staff, while maintaining readiness for

Qualifications

• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

Responsibilities

• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
• Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
• Troubleshoot software and hardware issues, in person and remotely.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Network support and troubleshooting. From device connectivity to VLAN configuration.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Skills

Customer service

IT support

Networking

Troubleshooting

Documentation

Education

High School diploma or equivalent

Tools

Microsoft technologies

Job description

SpaceX is seeking an IT Support Technician (Logistics) to provide on-site IT services for engineers and manufacturing teams, covering onboarding, asset lifecycles, and device deployment. The role emphasizes customer service, rapid problem solving, and collaboration with IT engineering to improve workflows.

Ideal candidates will troubleshoot hardware and software issues, support Macs/Linux as needed, and communicate complex concepts clearly to non-technical staff, while maintaining readiness for