IT Support Technician: 1st Level Help Desk

CEC FACILITIES LLC; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

CEC Facilities LLC in Irving, TX, is seeking an IT Support Technician to assist onsite and remote users with desktop hardware and software issues, delivering courteous professional service.

The role handles administering access, password changes, first-line PC/Printer support, and general IT tasks across a distributed user base; associate degree preferred and 1–3 years of help desk experience.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1-3 years of experience performing level one help desk support working as part of a corporate help desk/IT team.
• A+, networking, MCP certifications.
• Experience with MS Windows 10 and Citrix.

Responsibilities

• Provide telephone and desk side problem resolution support for all corporate users of computer, software, hardware, peripherals, and networks.
• Grant access, change, and re‑set passwords.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
• Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices.
• Identify, troubleshoot, resolve, and escalates issues related to desktop computer hardware, software, and related equipment installation and configuration.
• Log all calls and activities accurately in a tracking system.
• Special projects and additional duties as assigned.

Skills

A+ certification

Networking knowledge

MCP certification

Technical Capacity

Communication Proficiency

Time Management

Education

Associate degree in Computer Science, Engineering, or related field

Tools

MS Windows 10

Citrix

Microsoft Office

Job description

CEC Facilities LLC in Irving, TX, is seeking an IT Support Technician to assist onsite and remote users with desktop hardware and software issues, delivering courteous professional service.

The role handles administering access, password changes, first-line PC/Printer support, and general IT tasks across a distributed user base; associate degree preferred and 1–3 years of help desk experience.