IT Support Technician

Trov; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid PTO + Holidays

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Collaborative, mission-driven culture

Job summary

Metro Vein Centers is seeking a hands-on IT Support Technician to join the IT team and provide onsite support at one of our Texas clinics. You will troubleshoot daily IT issues, deploy devices, and support onboarding/offboarding workflows to keep clinic technology running smoothly.

The role requires 2–4 years in IT support, familiarity with Windows/macOS, Google Workspace, and basic networking. Travel up to 80% across clinics is expected, with HIPAA compliance guiding all activities.

Qualifications

• 2–4 years of IT support, helpdesk, or desktop support experience.
• Experience in multi-location or clinical environments preferred.
• Strong working knowledge of Windows and/or macOS.
• Familiarity with Google Workspace.
• Basic understanding of networking (LAN, Wi‑Fi, VPN, DNS).
• Experience with device management (MDM).
• Excellent customer service, communication, and organizational skills.
• Ability to travel up to 80% across clinic locations.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide in-person IT support to staff in Texas and surrounding locations as clinics open.
• Serve as the onsite point of contact for hardware, software, and connectivity issues.
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment.
• Manage onboarding and offboarding, including account setup and device provisioning.
• Handle support tickets and maintain SLA compliance and documentation standards.
• Assist with MDM enrollment, patch management, and security monitoring.
• Support setup for new clinic openings and future IT projects.
• Conduct user training on IT tools and security awareness.

Skills

Customer service

Communication

Organizational skills

Troubleshooting

Time management

Tools

Windows

macOS

Google Workspace

IT ticketing systems

MDM enrollment

Job description

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.

With over 70 clinics across 8 states, and still growing,we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.

We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

We are looking for a hands-on IT Support Technician to join Metro Vein Centers’ growing IT team, based onsite at one of our Texas clinics. This is a new position created to bring dedicated in-person IT support to our TX and surrounding clinic operations.

As the onsite IT resource, you will be the primary face of IT for clinical staff and a key point of contact for surrounding clinic support. You will handle day-to-day troubleshooting, manage device deployments, support onboarding and offboarding workflows, ensure clinic technology runs without interruption, and contribute to organizational IT projects.

What You'll Do

• Provide in-person IT support to staff in Texas, Arizona, Georgia, and other surrounding clinic locations as they open
• Serve as the primary onsite point of contact for hardware, software, and connectivity issues
• Configure, image, and deploy workstations, laptops, printers, and peripheral equipment
• Manage user onboarding and offboarding, including account setup, device provisioning, and day-1 IT orientation
• Manage support tickets, maintaining SLA compliance and documentation standards
• Assist with MDM enrollment, compliance monitoring, and patch management
• Assist with setup and future support for new clinic openings
• Conduct user training on IT tools, security awareness, and self-service portal usage
• Coordinate with the network and security teams on escalated issues and IT projects
• Maintain accurate inventory of IT assets
• Adhere to HIPAA requirements and internal data security policies
• Other related IT support duties as assigned

What You'll Bring

• 2–4 years of experience in IT support, helpdesk, or desktop support
• Experience supporting users in a multi-location or clinical environment preferred
• Strong working knowledge of Windows and/or macOS
• Familiarity with Google Workspace
• Basic understanding of networking: LAN, Wi-Fi, VPN, DNS
• Experience with device management
• Excellent customer service, communication, and organizational skills
• Ability to prioritize and manage multiple issues in a fast-paced, patient-driven environment
• Ability to travel up to 80% across clinic locations as requiredSelf-motivated with the ability to work independently and manage time effectively in the field
• Valid driver’s license and reliable transportation

Preferred Skills

• Experience working in healthcare or regulated environments (HIPAA)
• Familiarity with EMR/EHR systems
• Experience with IT ticketing systems
• CompTIA A+, Network+, or equivalent certification
• Experience supporting clinic or medical office technology

Benefits to Support Your Wellbeing & Lifestyle

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• A collaborative, mission-driven culture focused on delivering exceptional patient care

Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.

Compensation:

$55,000 - $65,000 USD

The Metro Vein Centers Difference

Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.

A team united by purpose.
Our values guide everything we do:

• Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
• Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients.
• A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy.
• Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes.
• Commitment to Growth – We invest in our people, fostering advancement and professional development at every level.

Metro Vein Centers is an Equal Opportunity Employer.
We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.

Legal & Compliance Notice:
Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.

Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here .