Support Technician

IDR; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits

Industry leading organization

Job summary

IDR in Austin, TX seeks a Support Technician to join a team handling imaging, computer replacements, and data migration on agency projects. You will support end-users, troubleshoot and maintain systems, and assist with hardware refresh initiatives while collaborating with subject matter experts and project managers.

This role emphasizes timely task execution, strong customer service, and the ability to work in a professional environment while expanding your knowledge of PCs, printers, and

Qualifications

• Experience handling multiple tasks, prioritizing, and meeting deadlines.
• Knowledge of personal computers, components, printers, and microcomputers.
• Ability to troubleshoot, repair, and upgrade hardware and software systems.
• Experience using WordPerfect, MS Office Suite, and a working knowledge of Windows operating systems.

Responsibilities

• Assist in imaging, replacement, and data migration tasks according to agency procedures.
• Collaborate with a team including subject matter experts and project managers.
• Support hardware and software upgrades, troubleshoot, and maintain computer systems.
• Provide excellent customer service and technical assistance to end-users.

Skills

Multitasking

PC hardware

Printers

Troubleshooting

MS Office

Windows OS

Tools

WordPerfect

MS Office Suite

Job description

IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, TX. This role involves assisting with computer and docking station refresh projects, including imaging, replacing computers, and migrating data. You will be part of a team supporting agency-specific projects and technical requirements.

Position Overview For The Support Technician

• Assist in manual labor and support related to computer hardware refresh initiatives.
• Perform imaging, replacement, and data migration tasks according to agency procedures.
• Collaborate with a team including subject matter experts and project managers.
• Support hardware and software upgrades, troubleshoot, and maintain computer systems.
• Provide excellent customer service and technical assistance to end-users.

Requirements For The Support Technician

• Experience handling multiple tasks, prioritizing, and meeting deadlines.
• Knowledge of personal computers, components, printers, and microcomputers.
• Ability to work cooperatively in a professional environment.
• Ability to troubleshoot, repair, and upgrade hardware and software systems.
• Experience using WordPerfect, MS Office Suite, and a working knowledge of Windows operating systems.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.