IT Support I

Weaver-Consultants-Group; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Weaver Consultants Group is seeking an IT Support I in Fort Worth, TX to support hardware, software, and end-user services. You will work within the IT team to improve infrastructure, resolve incidents, and document procedures for the knowledge base.

The role requires 2+ years in IT, knowledge of Office 365, Azure, Exchange Online, AD, and basic networking. Travel out of state may be required, with a focus on dependable, clear communication and independent work.

Qualifications

• Bachelor's degree in technical field or IT certifications.
• 2+ years in an IT role with strong customer service focus.
• Strong knowledge of Microsoft cloud and on-premises apps (Office 365, Azure, Exchange Online, AD, SharePoint).
• Basic networking knowledge (DHCP, TCP/IP, VPN, DNS).
• Basic security concepts (phishing, CIA triad, firewalls).
• Ability to juggle tasks and shift priorities, with independence.
• Excellent written and verbal communication; able to explain tech to non-tech colleagues.
• Willingness to travel out of state as needed.

Responsibilities

• Provide technical assistance for computer hardware, software, printers, and copiers.
• Respond to support requests via ticket, email, phone, or walk-up; document all Incidents.
• Configure and install desktops, laptops, printers, phones, and peripherals.
• Analyze, troubleshoot, and resolve incidents in a logical manner.
• Elevate issues to appropriate groups as needed.
• Maintain organization of IT hardware and software assets.
• Create documentation and training for end-users; develop KBAs for IT staff.

Skills

IT Support

Customer Service

Networking basics

Active Directory

Azure

Office 365

Documentation

Education

Bachelor's degree in technical field

IT Certifications (CompTIA, Microsoft, CCNA)

Tools

Office 365

Azure

Exchange Online

SharePoint

VPN

Job description

Job DetailsLevel: ExperiencedJob Location: Fort Worth TX - Ft Worth, TX 76109Position Type: Full TimeJob Category: Information TechnologyIT Support I

Weaver Consultants Group seeks to hire an IT Support I based out of our Fort Worth, TX office. As a member of our IT Team, you will be assisting in the steady improvement of the company’s core infrastructure, systems, and people to maximize efficiency in the workplace. The organization works off a decentralized model supporting employees all around the country under multiple subsidiaries, meaning that the environment and landscape is ever-changing resulting in an environment with massive opportunity for personal development.

Responsibilities:

• Provide technical assistance for; computer hardware, software, printers/copiers.
• Respond to inquiries via support ticket, email, phone, or walk-up in a timely manner. Documenting all incidents and procedures via our Help Desk Ticketing system.
• Configure and install desktop/laptop computers, printers, phones, and necessary peripherals.
• Analyze, research, troubleshoot, and resolve reported incidents (software, hardware, etc.) in a logical and systematic manner.
• Identify and elevate issues to appropriate groups as needed.
• Assist in maintaining comprehensive organization of company-wide IT hardware and software assets.
• Create and maintain documentation and training for end-users, assisting with creation of Knowledge Base Articles (KBA’s) for IT coworkers.

Qualifications:

• Bachelors degree in technical field, or IT Certifications (CompTIA, Microsoft, CCNA, etc.).
• 2+ years relevant experience working in an IT Role
• Strict attention to detail
• Strong knowledge of Microsoft cloud and on-premises based applications (Office 365 Administration, Azure, Exchange Online, SharePoint, Active Directory, MDT)
• Basic Networking knowledge (ex: DHCP, TCP/IP, VPN, IPSEC, DNS)
• Basic Security Concepts (ex: Phishing, C.I.A. Triad, Firewalls)
• Flexibility to juggle tasks/projects, but also able to able to shift priority as the need arises
• Ability to operate independently, with little oversight
• Excellent communication skills, both written and verbal. Must be able to communicate clearly with technical and non-technical colleagues
• Ability to travel out of state as needed

Since 1991, Weaver Consultants Group has built its reputation on three pillars: exceptional client service, strong project leadership, and smart business management. Our people are our greatest strength—driven professionals who listen, adapt, and deliver results that keep our clients coming back year after year. In an industry shaped by shifting regulations, evolving trends, and rapid innovation, we’ve thrived by embracing change and finding practical, forward-thinking solutions. If you’re looking to join a team that’s dedicated, resilient, and committed to making an impact, you’ll feel right at home here.

EOE/AA/M/F/Vet/Disability

Weaver Consultants Group maintains a drugfree workplace