Technical Support Specialist

IDR, Inc.; Stafford (TX); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Industry-leading organization

Descripción de la vacante

IDR, Inc. in Stafford, Texas is seeking a Technical Support Specialist to join our team for hands-on hardware deployment, configuration, and testing of payment terminals and devices. You will support deployment initiatives and ensure devices are ready for shipment and deployment.

The role emphasizes 1–2 years of technical or customer service experience, hands-on hardware/configuration experience, strong organizational and communication skills to coordinate with deployment and support teams.

Formación

• 1–2 years in technical or customer service roles
• Hands-on technical experience from roles like Geek Squad
• Experience configuring hardware and testing devices
• Strong organizational skills for inventory management
• Good communication to coordinate with deployment and support teams

Responsabilidades

• Perform Remote Key Injection (RKI) on payment terminals and related devices
• Configure devices according to merchant file builds and deployment specifications
• Test hardware and payment functionality to confirm readiness
• Stage, prep, label, and package devices for shipment
• Maintain organized inventory control and tracking logs

Conocimientos

Tech support

Customer service

Hardware testing

Inventory management

Communication skills

Descripción del empleo

IDR is seeking aTechnical Support Specialistto join one of our top clients for an opportunity in Stafford, Texas. This role is ideal for individuals with technical skills gained from hands-on technical roles or customer service experience. The position involves performing hardware deployment, configuration, and testing for payment terminals and related devices, supporting the company's device deployment initiatives.

Position Overview for the Technical Support Specialist:

• Perform Remote Key Injection (RKI) on payment terminals and related devices
• Configure devices according to merchant file builds and deployment specifications
• Test hardware and payment functionality to confirm readiness
• Stage, prep, label, and package devices for shipment
• Maintain organized inventory control and tracking logs

Requirements for the Technical Support Specialist:

• 1-2 years technical or customer service experience
• Technical experience from roles such as Geek Squad or similar hands-on technical roles
• Ability to perform hardware configuration and testing
• Strong organizational skills for inventory management
• Good communication skills to coordinate with deployment and support teams

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.