IT Technician – Level 2 – Dallas-Fort Worth, Texas

CIS Custom Information Services; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

CIS Custom Information Services is seeking a Level 2 IT Technician to support our managed clients in the Dallas–Fort Worth area. The role focuses on advanced desktop, server, and network support at client sites and remotely, with a strong emphasis on Oil & Gas software and Office 365.

The candidate should have 3+ years of IT experience, strong AD, networking, and virtualization skills, and be comfortable mentoring junior staff. Hybrid work arrangement offered.

Qualifications

• 3+ years in IT support, Level 2 preferred
• Strong server administration (Windows/Linux)
• Networking expertise (LAN/WAN, VPNs, DNS, DHCP)
• Experience with Oil and Gas software (SCADA, ArcGIS, AutoCAD, Petrel, SAP/Oracle)
• Proficient with Office 365, Active Directory, and remote desktop
• Solid firewall, antivirus, and data protection knowledge
• Certifications such as CompTIA Network+/Security+ or Microsoft/ Cisco/ VMware are a plus

Responsibilities

• Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and maintain Active Directory, including user accounts, group policies, and access permissions.
• Configure and troubleshoot network devices, including switches, routers, and firewalls.
• Implement and maintain server environments (Windows/Linux) and virtualization solutions (e.g., VMware, Hyper-V).
• Perform routine maintenance tasks such as data backups, patch management, and system updates.
• Provide IT support for industry-specific software commonly used in Oil and Gas, such as SCADA systems, geological mapping software, ERP systems like SAP or Oracle.
• Implement and support Microsoft Office 365 solutions, cloud environments (Azure, AWS), and VPN configurations.
• Collaborate with clients on IT infrastructure projects, including installations, upgrades, and migrations.
• Maintain accurate and comprehensive IT documentation, including network diagrams, system configurations, and incident reports.
• Ensure the security of client environments by applying best practices for firewalls, antivirus, and data protection.
• Act as a point of escalation for Level 1 Technicians, providing mentorship and technical guidance.

Skills

Server administration

Networking

Active Directory

Remote support

Cybersecurity basics

Troubleshooting

Client communication

Education

CompTIA Network+

CompTIA Security+

Microsoft/Cisco/VMware certifications

Tools

VMware

Hyper-V

Office 365

Azure

AWS

VPN

SCADA

ArcGIS

AutoCAD

Petrel

SAP

Oracle

Active Directory

Job description

Location: Dallas-Fort Worth, Texas
Work Arrangement: Hybrid – Remote & Onsite Support
Experience Level: Minimum 3 years of relevant experience

Role Description:

We are seeking an experienced Level 2 IT Technician to join our team in in the Dallas-Fort Worth area of Texas, focusing on supporting our Managed IT clients in various industries. This role requires a skilled IT professional with a deep understanding of industry-specific software and technical requirements.

The successful candidate will handle escalated technical issues, infrastructure management, and provide project support to ensure seamless IT operations for our clients.

Key Responsibilities:

• Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and maintain Active Directory, including user accounts, group policies, and access permissions.
• Configure and troubleshoot network devices, including switches, routers, and firewalls.
• Implement and maintain server environments (Windows/Linux) and virtualization solutions (e.g., VMware, Hyper-V).
• Perform routine maintenance tasks such as data backups, patch management, and system updates.
• Provide IT support for industry-specific software commonly used in Oil and Gas, such as SCADA systems, geological mapping software, ERP systems, and drilling applications.
• Implement and support Microsoft Office 365 solutions, cloud environments (Azure, AWS), and VPN configurations.
• Collaborate with clients on IT infrastructure projects, including installations, upgrades, and migrations.
• Maintain accurate and comprehensive IT documentation, including network diagrams, system configurations, and incident reports.
• Ensure the security of client environments by applying best practices for firewalls, antivirus, and data protection.
• Act as a point of escalation for Level 1 Technicians, providing mentorship and technical guidance.

Qualifications:

• At least 3 years of hands-on experience in an IT support role, preferably in a Level 2 capacity.
• Strong knowledge of server administration (Windows Server and Linux), networking (LAN/WAN, VLANs, VPNs, DNS, DHCP), and virtualization technologies (VMware, Hyper-V).
• Experience with Oil and Gas industry software, such as SCADA systems, ArcGIS, AutoCAD, Petrel, and ERP systems like SAP or Oracle.
• Proficiency in administering and troubleshooting Microsoft Office 365, Active Directory, and remote desktop solutions.
• Solid understanding of network protocols and experience with configuring switches, routers, and firewalls.
• Strong analytical skills with the ability to troubleshoot hardware, software, and networking issues independently.
• Knowledge of cybersecurity fundamentals and implementation of IT security measures.
• Relevant IT certifications such as CompTIA Network+, CompTIA Security+, or Microsoft, Cisco, or VMware certifications are a plus.
• Excellent communication skills, both verbal and written, with the ability to work effectively with clients and team members.

Why Work With Us?

We offer a dynamic and challenging work environment with opportunities for growth and career advancement. You’ll have the chance to work closely with industry-leading clients in the Oil and Gas sector and gain exposure to cutting‑edge technologies and industry‑specific software.