Information Technology Support Technician

LHH; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Retirement savings options

Job summary

LHH Recruitment Solutions in Dallas, TX is seeking an IT Support Technician I to join a growing technology team on-site. The role is full-time and direct hire, supporting a broad user base with diverse technologies.

You will troubleshoot desktops, laptops, mobile devices, and MS 365 apps, manage accounts and MFA, document issues, and collaborate with infrastructure teams on upgrades and migrations. Excellent customer service and strong problem-solving are essential.

Qualifications

• 1+ years of IT support, help desk or related role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows OS and Microsoft 365 apps.
• Basic networking, user accounts and hardware understanding.
• Excellent communication and customer service skills.
• Strong organization and attention to detail.
• Ability to manage multiple support requests concurrently.

Responsibilities

• Provide desktop, laptop, mobile device and end-user support.
• Troubleshoot hardware, software, OS and connectivity issues.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, Excel, Word.
• Create and manage user accounts, passwords, permissions and MFA requests.
• Respond to, document and resolve service desk tickets promptly.
• Assist with onboarding and offboarding, device deployment and account setup.
• Support asset inventory management and device lifecycle processes.
• Collaborate with infrastructure and systems teams on upgrades and initiatives.
• Assist with migrations and technology improvement projects.
• Maintain accurate documentation and contribute to process improvements.

Skills

Troubleshooting

Customer service

Windows support

Microsoft 365

Networking basics

Hardware knowledge

Documentation

Communication

Multitasking

Tools

Microsoft Entra ID (Azure AD)

Endpoint management tools

Desktop imaging tools

Mac OS familiarity

Job description

Dallas, TX (On-Site) Direct Hire | Full-Time Presented by LHH Recruitment Solutions

LHH Recruitment Solutions is partnering with a growing and well-established organization to identify an IT Support Technician I for its expanding technology team in Dallas, Texas.

This is an excellent opportunity for an IT professional with strong troubleshooting abilities, customer service skills, and a passion for solving technical problems. The ideal candidate enjoys working directly with end users, thrives in a fast-paced environment, and is looking to build a long-term career within information technology.

About the Opportunity

This position offers the chance to support a large and growing user base while gaining exposure to a wide variety of technologies, infrastructure initiatives, and business growth projects. You'll work alongside experienced IT professionals and play a key role in keeping employees productive and technology running smoothly.

Key Responsibilities

• Provide desktop, laptop, mobile device, and end-user support
• Troubleshoot hardware, software, operating system, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, and Word
• Create and manage user accounts, passwords, permissions, and multifactor authentication requests
• Respond to, document, and resolve service desk tickets in a timely manner
• Assist with onboarding and offboarding activities, including equipment deployment and account setup
• Support asset inventory management and device lifecycle processes
• Collaborate with infrastructure and systems teams on technology upgrades and business initiatives
• Assist with special projects related to system migrations, acquisitions, integrations, and technology improvements
• Maintain accurate documentation and contribute to process improvements

Required Qualifications

• 1+ years of experience in IT support, help desk, desktop support, or a related technical support role
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows operating systems and Microsoft 365 applications
• Basic understanding of networking concepts, user account administration, and computer hardware
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple support requests simultaneously

Preferred Qualifications

• Experience with Microsoft Entra ID (Azure AD)
• Exposure to desktop imaging, device deployment, or endpoint management tools
• Familiarity with Mac OS environments
• Experience supporting telephony or collaboration platforms
• Relevant coursework, certifications, or technical training
• Experience working within a ticket-driven support environment

What We're Looking For

The successful candidate will be hands-on, technically curious, and eager to learn. This team values individuals who can effectively troubleshoot issues, communicate clearly with end users, and balance excellent customer service with strong documentation and process discipline.

Candidates who have experience supporting growing organizations, participating in technology rollouts, or assisting with integration projects will be especially attractive.

• Monday through Friday schedule
• Collaborative and team-oriented culture
• Growth opportunities within Information Technology
• Competitive hourly compensation
• Paid time off
• Retirement savings options
• Career advancement opportunities within a growing organization

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy

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