IT Support I

WEAVER CONSULTANTS GROUP; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Weaver Consultants Group in Fort Worth, TX is seeking an IT Support I to assist in maintaining the company’s core infrastructure and end-user environments. You will support hardware, software, printers, phones, and peripherals while ensuring timely incident response and thorough ticketing.

The role requires a technical degree or certifications and 2+ years in IT support, with strong knowledge of Office 365, Azure, Exchange Online, SharePoint, Active Directory, and MDT, plus basic networking and

Qualifications

• Bachelor's degree in a technical field or IT certifications.
• 2+ years of relevant IT support experience.
• Strong knowledge of Microsoft cloud and on-premises apps (Office 365 Admin, Azure, Exchange Online, SharePoint, Active Directory, MDT).

Responsibilities

• Provide technical assistance for computer hardware, software, printers/copiers.
• Respond to inquiries via support ticket, email, phone, or walk-up; document incidents.
• Configure and install desktops, laptops, printers, phones, and peripherals.
• Analyze, troubleshoot, and resolve reported incidents in a methodical way.
• Identify and escalate issues as needed; maintain IT asset organization.
• Create and maintain end-user documentation and KBAs for IT staff.

Skills

Bachelor's degree in IT

IT certifications

2+ years IT support experience

Office 365 Administration

Azure

Exchange Online

SharePoint

Active Directory

MDT

Networking basics

Security concepts (Phishing, CIA Triad

Firewalls

Communication skills

Ability to travel out of state

Education

Bachelor's degree in technical field

Job description

Job Details: Level: Experienced, Job Location: Fort Worth TX - Ft Worth, TX 76109, Position Type: Full Time, Job Category: Information Technology, IT Support I

Weaver Consultants Group seeks to hire an IT Support I based out of our Fort Worth, TX office. As a member of our IT Team, you will be assisting in the steady improvement of the company’s core infrastructure, systems, and people to maximize efficiency in the workplace. The organization works off a decentralized model supporting employees all around the country under multiple subsidiaries, meaning that the environment and landscape is ever-changing resulting in an environment with massive opportunity for personal development.

Responsibilities:

• Provide technical assistance for; computer hardware, software, printers/copiers.
• Respond to inquiries via support ticket, email, phone, or walk-up in a timely manner. Documenting all incidents and procedures via our Help Desk Ticketing system.
• Configure and install desktop/laptop computers, printers, phones, and necessary peripherals.
• Analyze, research, troubleshoot, and resolve reported incidents (software, hardware, etc.) in a logical and systematic manner.
• Identify and escape issues to appropriate groups as needed.
• Assist in maintaining comprehensive organization of company-wide IT hardware and software assets.
• Create and maintain documentation and training for end-users, assisting with creation of Knowledge Base Articles (KBA’s) for IT coworkers.

Qualifications:

• Bachelors degree in technical field, or IT Certifications (CompTIA, Microsoft, CCNA, etc.)
• 2+ years relevant experience working in an IT Role
• Strict attention to detail
• Strong knowledge of Microsoft cloud and on-premises based applications (Office 365 Administration, Azure, Exchange Online, SharePoint, Active Directory, MDT)
• Basic Networking knowledge (ex: DHCP, TCP/IP, VPN, IPSEC, DNS)
• Basic Security Concepts (ex: Phishing, C.I.A. Triad, Firewalls)
• Flexibility to juggle tasks/projects, but also able to able to shift priority as the need arises
• Ability to operate independently, with little oversight
• Excellent communication skills, both written and verbal. Must be able to communicate clearly with technical and non-technical colleagues
• Ability to travel out of state as needed

Since 1991, Weaver Consultants Group has built its reputation on three pillars: exceptional client service, strong project leadership, and smart business management. Our people are our greatest strength—driven professionals who listen, adapt, and deliver results that keep our clients coming back year after year. In an industry shaped by shifting regulations, evolving trends, and rapid innovation, we’ve thrived by embracing change and finding practical, forward-thinking solutions. If you’re looking to join a team that’s dedicated, resilient, and committed to making an impact, you’ll feel right at home here.

EOE/AA/M/F/Vet/Disability

Weaver Consultants Group maintains a drugfree workplace