Technical Support Engineer - Automation

IDR, Inc.; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Recognition as ClearlyRated's Best of Staffing® Client and Talent Award winner

Job summary

A leading technology staffing firm in Santa Clara is seeking a Technical Support Engineer to join a top tech client. The role focuses on customer interactions for technical issues and requires skills in JavaScript, SQL, and web technologies. The ideal candidate has experience in customer support and remote administration. This full-time position offers opportunities for growth in a dynamic environment.

Qualifications

• 2+ years' professional experience writing & debugging JavaScript code.
• 2+ years' experience in SQL scripting.
• Must have experience supporting customers and/or end-users from a technical standpoint.
• Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell.
• Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON).
• Experience using or supporting ServiceNow Platforms.
• Understanding of Networking concepts including TCP/IP, HTTP.

Responsibilities

• Direct interaction with customers on technical issues.
• Responding when first-line support fails to resolve issues.
• Reporting design, reliability, and maintenance problems.
• Involvement in customer installation and training.
• Providing support for highly technical products.

Skills

JavaScript coding and debugging

SQL scripting

Customer support experience

Remote administration (SSH, SNMP, WMI, PowerShell)

Web Technologies (Apache, Tomcat, HTML, XML, JSON)

ServiceNow Platforms

Networking concepts (TCP/IP, HTTP)

Job description

Overview

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations.

Responsibilities

• The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

Required Skills

• 2+ years' professional experience writing & debugging JavaScript code
• 2+ years' experience in SQL scripting
• Must have experience supporting customers and/or end-users from a technical standpoint
• Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell
• Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON)
• Experience using or supporting ServiceNow Platforms
• Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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