IT Support Tech (Level 1) — Remote & On-Site Growth

TeamLogic IT, Inc.; Moline (IL); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Job summary

TeamLogic IT, Inc. is seeking a diligent Managed IT Services (MSP) Level 1 Technician to join our team. You will provide remote and on-site technical support to SMB clients, handle system maintenance, incident management, and documentation to ensure high customer satisfaction.

The role emphasizes strong communication, problem-solving, and teamwork within a fast-paced MSP environment in the United States. Remote work with occasional client visits and ongoing opportunities for advancement are

Qualifications

• Experience in an MSP or IT support environment serving SMB clients.
• Proficiency in Windows and macOS, plus Microsoft 365 and G Suite.
• Certifications such as CompTIA A+, Network+, MCP are advantageous.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Provide remote and on-site technical support to SMB clients.
• Perform routine maintenance: updates, backups, monitoring for security and performance.
• Log, track, and resolve incidents per SLAs.
• Maintain clear client communication with status updates.
• Document client systems, configurations, and procedures in ticketing systems.
• Implement and monitor security measures (antivirus, firewalls).
• Assist with hardware/software installation for new/existing clients.
• Identify opportunities for process improvements and best practices.

Skills

Customer service

Technical support

Problem solving

Team player

Education

Degree or diploma in information technology

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Hudu

IT Glue

SharePoint

Job description

TeamLogic IT, Inc. is seeking a diligent Managed IT Services (MSP) Level 1 Technician to join our team. You will provide remote and on-site technical support to SMB clients, handle system maintenance, incident management, and documentation to ensure high customer satisfaction.

The role emphasizes strong communication, problem-solving, and teamwork within a fast-paced MSP environment in the United States. Remote work with occasional client visits and ongoing opportunities for advancement are