MSP Level 2 Technician: Remote & Onsite IT Support

TeamLogic IT, Inc.; Tampa (FL); Híbrido; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Performance-based bonus

Paid time off

Career advancement opportunities

Resumo da vaga

TeamLogic IT, Inc. seeks an experienced MSP Level 2 Technician to deliver advanced technical support for SMB clients. The role requires troubleshooting, network management, security, and project support with escalation handling to minimize downtime.

You will work in a dynamic team, coordinating with Level 1 staff and mentoring juniors, while maintaining documentation and client communications to ensure high service quality.

Qualificações

• Minimum 3–5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac OS and Microsoft 365.
• Experience with RMM tools (e.g., NinjaRMM) and ticketing systems (Autotask PSA, ServiceNow, Zendesk).
• Networking fundamentals including routing, switching, DNS/DHCP, VPNs, and Wi‑Fi.
• Security awareness with firewalls, antivirus, and cybersecurity best practices.

Responsabilidades

• Provide advanced technical support including installation, configuration, and maintenance of hardware/software.
• Respond to escalated tickets to minimize client downtime.
• Manage client networks: routers, switches, firewalls, wireless access points.
• Implement and monitor security measures; perform regular security audits.
• Ensure data backup and disaster recovery planning.
• Maintain clear client communication and professional documentation of systems.
• Assist in planning and executing IT projects and mentor Level 1 Technicians.

Conhecimentos

MSP experience

Windows & Mac OS

Office 365

Active Directory

VMware/Hyper-V

RMM tools

Ticketing systems

Networking fundamentals

Cybersecurity basics

Customer service

Formação

Degree in IT/CS

Certifications (e.g., CompTIA A+, Network+)

Ferramentas

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

VMware

Hyper-V

Ninja Documentation

IT Glue

SharePoint

Descrição da vaga

TeamLogic IT, Inc. seeks an experienced MSP Level 2 Technician to deliver advanced technical support for SMB clients. The role requires troubleshooting, network management, security, and project support with escalation handling to minimize downtime.

You will work in a dynamic team, coordinating with Level 1 staff and mentoring juniors, while maintaining documentation and client communications to ensure high service quality.