IT Support Specialist – AD, Cross-Platform & AV Helpdesk

The University of Georgia; Athens (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Georgia seeks an IT Support Specialist to provide Tier 1 technical assistance for the Ralston Institute. You will support faculty, staff, and students via phone, email, Teams, and in person, documenting issues and solutions in the ticketing system.

Responsibilities include configuring desktop systems, assisting with Active Directory policies, and maintaining hardware and software across Windows, macOS, and Linux environments.

Qualifications

• Bachelor’s degree in a related field or equivalent.
• Provide technical support to end-users including faculty, staff, and students.
• Experience with desktop support in Windows, macOS, and Linux environments preferred.

Responsibilities

• Provide Tier 1 IT support via phone, email, Teams, and in-person.
• Install and configure computer systems, software, and hardware for users.
• Maintain documentation of known problems and solutions in a ticketing system.
• Assist with AD group policies and basic system administration.
• Support AV technologies and on-site IT issues as needed.

Skills

Communication

Critical thinking

Attention to detail

Documentation

IT processes

Team collaboration

Desktop support

Customer service

Education

Bachelor's degree in a related field

Tools

Active Directory

Ticketing system

Microsoft Teams

Windows OS

macOS

Linux

A/V technologies

Job description

The University of Georgia seeks an IT Support Specialist to provide Tier 1 technical assistance for the Ralston Institute. You will support faculty, staff, and students via phone, email, Teams, and in person, documenting issues and solutions in the ticketing system.

Responsibilities include configuring desktop systems, assisting with Active Directory policies, and maintaining hardware and software across Windows, macOS, and Linux environments.