IT Support Tech I — Help Desk & IT Troubleshooter

Finish Line; California; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Finish Line is seeking an IT Help Desk professional to handle day-to-day incident resolution and user support. The role involves remote access to devices, logging all tickets, and escalating when necessary to meet service levels.

The candidate should have an Associate Degree and 2+ years of help desk experience, with familiarity in MAC OS/iOS, Windows, Office, and SQL databases. Certifications like A+/Net+ or MCSA are a plus.

Qualifications

• Associate Degree in related field and 2+ years of help desk experience.
• Experience in tier 2 or tier 3 corporate help desk environments preferred.
• Working knowledge of MAC OS/iOS and Windows, Microsoft Office; SQL databases; LAN/WAN networks; certifications are a plus.

Responsibilities

• Investigates and resolves incidents and requests for IT Support Services per SLA.
• Remotes into user or site equipment for advanced investigations and troubleshooting.
• Logs incidents and requests into tracking tool with complete documentation.
• Escalates to IT resources when beyond scope or responsibility.
• Delivers a positive customer support experience with timely progress updates and professional communication.
• Expands knowledge to resolve requests on first contact; performs additional duties as needed.

Skills

MAC OS/iOS

Windows XP/7/8

Microsoft Office

SQL Database Servers

LAN/WAN networks

Education

Associate Degree in related field

2+ years help desk experience

Tools

A+/Net+

MCSA

Job description

Finish Line is seeking an IT Help Desk professional to handle day-to-day incident resolution and user support. The role involves remote access to devices, logging all tickets, and escalating when necessary to meet service levels.

The candidate should have an Associate Degree and 2+ years of help desk experience, with familiarity in MAC OS/iOS, Windows, Office, and SQL databases. Certifications like A+/Net+ or MCSA are a plus.