Store IT Support Specialist — POS & Network

JD Finish Line; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Finish Line, Inc. is seeking an IT Help Desk Specialist to support store technology, POS systems, and network peripherals. You will remote into stores, triage issues, and assist both store and corporate staff via phone, email, and chat.

Ideal candidates have an associate degree and 2–3 years of help desk experience, plus knowledge of Windows, SQL, AD, and Google GSuite. Some travel and after-hours support may be required.

Qualifications

• Associate’s Degree (A.S.) and 2–3 years help desk experience or equivalent.
• Experience supporting store technology and POS systems preferred.
• Familiarity with Windows, SQL databases, AD and enterprise apps.

Responsibilities

• Resolve day-to-day IS issues reported to the Tech Desk and meet KPIs.
• Remote into stores and user computers for investigations and troubleshooting.
• Provide assistance by phone, email, or chat via ticketing system.
• Document interactions and steps to resolve issues in the ticketing system.
• Resolve login issues and perform password resets.
• Run batch files on Windows and understand SQL statements on POS databases.
• Update internal knowledge base with resolution details.
• Configure and troubleshoot POS peripherals and printers.
• Assist Project Managers with store hardware deployment and software upgrades.
• Support store beacons, RFID devices, and order fulfillment configurations.

Skills

Troubleshooting

Remote support

Documentation

Customer service

Education

Associate's Degree (A.S.)

Tools

SQL

AD

Microsoft Office

Google GSuite

Mobile Device Management

Chrome

IE 8-11

LAN/WAN

Job description

The Finish Line, Inc. is seeking an IT Help Desk Specialist to support store technology, POS systems, and network peripherals. You will remote into stores, triage issues, and assist both store and corporate staff via phone, email, and chat.

Ideal candidates have an associate degree and 2–3 years of help desk experience, plus knowledge of Windows, SQL, AD, and Google GSuite. Some travel and after-hours support may be required.