IT Helpdesk Specialist - Windows & Remote Support

Time Investment Co Inc; West Bend (WI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical, Dental, Vision Insurance

Life Insurance

Short and Long-Term Disability

401(k) with company match

Paid Time Off

Job summary

Time Investment Co Inc is seeking a Helpdesk Support Technician to serve as the frontline IT contact, resolving hardware, software, and network issues for end users. The role emphasizes reliable systems, security best practices, and timely incident resolution.

The position requires 1 year of IT support experience, proficiency with Microsoft 365, Windows OS, and Active Directory, and strong communication skills.

Qualifications

• Associate or Bachelor’s degree in Information Technology or related field.
• 1 year of experience in a helpdesk or IT support role.
• Strong troubleshooting skills for hardware, software, and network issues.
• Proficiency with Microsoft 365, Windows OS, and basic Active Directory administration.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support requests effectively.

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Provide technical support for Windows, mobile devices, and common business applications.
• Manage user account provisioning, password resets, and access permissions.
• Escalate complex technical issues to appropriate IT teams as needed.
• Maintain accurate documentation of support requests and solutions in the ticketing system.
• Assist in the setup, deployment, and maintenance of workstations, printers, and mobile devices.
• Educate users on best practices for IT security and efficient system usage.
• Support remote users with VPN, virtual desktops, and mobile device connectivity.

Skills

Helpdesk experience

Windows OS

Microsoft 365

Active Directory

Network troubleshooting

Communication skills

Ticketing systems

Education

IT degree

Tools

ITIL knowledge

Job description

Time Investment Co Inc is seeking a Helpdesk Support Technician to serve as the frontline IT contact, resolving hardware, software, and network issues for end users. The role emphasizes reliable systems, security best practices, and timely incident resolution.

The position requires 1 year of IT support experience, proficiency with Microsoft 365, Windows OS, and Active Directory, and strong communication skills.