IT Support Technician

Locke Supply; Del City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Locke Supply is seeking an IT Help Desk specialist to provide technical support for the desktop computing environment. You will troubleshoot issues, assist with onboarding, and help end-users with ERP and business applications.

You will act as the first line of support, document problems, and escalate when necessary, ensuring timely resolution while maintaining high levels of customer service. This role requires strong communication and multitasking abilities.

Qualifications

• 2+ years experience IT Help Desk
• Familiar with ERP systems and business apps
• Knowledge of Windows 7–11 and PC hardware
• Experience with Microsoft Office and Office 365
• Knowledge of Active Directory, DNS, DHCP
• Comfort training end-users in tech
• Excellent verbal and written skills
• Strong organizational skills and detail focus
• Passionate about troubleshooting and support
• Able to handle multiple tasks with minimal supervision
• Team-oriented with flexible schedule including evenings/weekends
• Valid Driver’s License with clean record

Responsibilities

• Answer direct calls to the Helpdesk for IT support
• Create support tickets for issues via phone and email
• Be first point of contact for tickets and escalate when needed
• Resolve incidents using documentation and procedures
• Suggest improvements to docs and procedures
• Follow-up with customers on ticket status
• Support associates with ERP and business apps
• Assist with new hire onboarding (equipment, accounts)
• Install or configure software per user roles
• Combine technical expertise with strong customer service
• Troubleshoot email and connectivity issues (Office 365, Outlook)
• Assist with special projects as requested

Skills

Help desk experience

ERP system familiarity

Windows 7-11

Office 365

Active Directory/Group Policy

DNS/DHCP

End-user training

Communication skills

Organizational skills

Team environment

Driver's license

Education

Associates degree in computer science or equivalent

A+ certification preferred

Entry level Microsoft certifications preferred

Entry level Network certifications preferred

Tools

ERP system

Office 365

Windows OS

Printer/PC hardware

Job description

This position is responsible for providing technical support by working with our associates to troubleshoot problems related to the desktop-computing environment. The position requires excellent communication, technical and interpersonal skills as well as the ability to provide superior support and service to a wide range of internal contacts. We need an outgoing, friendly and service-minded individual who works well in multiple environments, is enthusiastic, motivated, has integrity and professionalism.

Job Functions

• Answer direct calls to the Helpdesk for IT support
• Create support tickets for all issues reported via phone and e-mail
• First point of contact to help desk tickets making sure ticket has necessary information to resolve or elevate to 2 nd level. If escalated, review resolutions to gain understanding of the issues.
• Resolve incidents using existing documentation and pre-defined procedures.
• Identify and suggest possible improvements to documentation and procedures.
• Follow-up and update customer on the status of tickets.
• Support our associates with all applications including the company’s ERP system and other business applications.
• Assist where needed by conducting new hire on-boarding (equipment, account and configuration preparation).
• Assist where needed with installing or configuring software necessary to user roles.
• Combine a broad range of technical expertise with an overriding concern and urgency for excellent customer service.
• Troubleshoot email and internet connectivity issues (Office 365, Outlook).
• Assist with special projects as requested.

Qualifications/Experience Required

• 2+ years experience IT Help Desk
• Familiar supporting ERP system and other business applications (BI, CRM, etc.).
• Knowledge of Windows 7 through Windows 11, and PC hardware and peripherals
• Experience with Microsoft Office and Office 365.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers
• Must be comfortable training/guiding end-users in a broad range of technologies.
• Excellent verbal and written skills, the ability to communicate clearly and professionally.
• Strong organizational/analytical skills and attention to detail.
• Must be passionate about troubleshooting and technical support.
• Very organized and detail oriented, with a high degree of accuracy and follow-up.
• Self-starter able to handle multiple tasks and deadlines with minimal supervision.
• Experience working in a team oriented, collaborative environment.
• Schedule flexibility, responsibilities may require occasional evening and weekend work.
• Must have valid Driver’s License and clean driving record as there may be a need to visit remote locations.
• Assist with user moves that require the relocation of IT assets (lifting, bending and squatting)

Education/Certifications

• Associates degree in computer science or equivalent experience preferred
• A+ certification preferred.
• Entry level Microsoft certifications preferred.
• Entry level Network certifications preferred.