IT Support & Systems Specialist: Endpoints, 365 & Security

Agree Realty Corporation; Royal Oak (MI); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Retirement plan (IRA)

Free lunches

Onsite gym

Volunteer program

Descripción de la vacante

Agree Realty Corporation in Royal Oak, MI is seeking an IT Support & Systems Specialist to be the frontline tech for Windows endpoints and Microsoft 365. This onsite role supports on-site and remote users, driving stability and security while partnering with business leaders and reporting to the Chief Information Officer.

You will manage identity, devices, security, and collaboration tools with a focus on reducing friction and improving end-user experience.

Formación

• 5+ years supporting Windows endpoints and Microsoft 365 in a business environment.
• Hands-on with Microsoft Intune/Autopilot (provisioning, update rings, app packaging) and PowerShell.
• Working knowledge of Exchange Online, Teams, SharePoint/OneDrive administration.
• Familiarity with Microsoft Defender (for Endpoint and for M365) and incident first-response practices.

Responsabilidades

• Operate the ticket queue, meet documented SLAs, and publish clear how-to articles; analyze trends and drive down repeat incidents.
• Provision/deprovision and modify accounts, groups, mailboxes, and licenses; reinforce MFA/SSO best practices in Entra ID.
• Provision, patch, and support Windows 10/11 laptops via Intune/Autopilot; manage BitLocker keys and device compliance.
• Coordinate warranty/RMA; liaise with Infrastructure partners troubleshooting Meraki and A/V equipment.
• Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams; manage distribution groups and shared mailboxes.
• Triage phishing and Defender alerts, isolate endpoints, escalate to security partners per playbook.
• Execute Day-One readiness (JML), equipment logistics, app access, and exit collections with People & Culture.
• Ensure conference rooms are meeting-ready; triage for executive meetings and coordinate repairs.
• Maintain inventory and liaise with third parties for printers, connectivity, and hardware repairs.
• Publish monthly SLA/Customer Satisfaction and endpoint health dashboards; suggest improvements.

Conocimientos

Customer service

Ticketing systems

Communication

Time management

Herramientas

Microsoft 365

Intune/Autopilot

Entra ID

Defender for Endpoint

PowerShell

Descripción del empleo

Agree Realty Corporation in Royal Oak, MI is seeking an IT Support & Systems Specialist to be the frontline tech for Windows endpoints and Microsoft 365. This onsite role supports on-site and remote users, driving stability and security while partnering with business leaders and reporting to the Chief Information Officer.

You will manage identity, devices, security, and collaboration tools with a focus on reducing friction and improving end-user experience.