IT Support & Systems Analyst: 365, Endpoint Mgmt & Security

Miller Johnson; Detroit (MI); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) retirement plan

Tuition reimbursement

Adoption assistance

Descripción de la vacante

Miller Johnson in Detroit seeks a User Support & Systems Analyst to provide frontline IT support and help maintain Microsoft 365, Entra ID, and device management. You will handle end-user issues, assist with system maintenance, and contribute to security initiatives and technology projects.

The role involves working in the IT department, with occasional travel between firm offices, and opportunities to mentor Service Desk Analysts while expanding Microsoft 365 and Intune expertise.

Formación

• Two+ years of IT support, help desk, or service desk experience.
• Experience supporting Windows operating systems and Microsoft 365.
• Experience with Microsoft Entra ID and Active Directory.

Responsabilidades

• Provide technical support via phone, email, ticketing system, and in-person interactions.
• Diagnose and resolve hardware, software, mobile device, and network issues.
• Administer Microsoft 365, Entra ID, Teams, SharePoint, and Exchange Online.
• Support endpoint management through Microsoft Intune.
• Participate in system maintenance, security initiatives, and technology projects.
• Manage user accounts for new hires, role changes, and departures, including access and group membership.
• Deploy and configure laptops using Windows Autopilot and Intune, maintain asset records.
• Support firm and legal apps such as NetDocuments and Intapp.
• Occasional after-hours support rotation including Level 2 escalations.
• Follow information security policies and handle confidential information appropriately.
• Develop technical documentation and process improvements.

Conocimientos

IT support experience

Troubleshooting

Windows OS

Microsoft 365

Entra ID

Active Directory

PowerShell scripting

Communication skills

Educación

High school diploma or equivalent

Some college coursework in IT

Herramientas

Microsoft Intune

Windows Autopilot

SharePoint

Exchange Online

Descripción del empleo

Miller Johnson in Detroit seeks a User Support & Systems Analyst to provide frontline IT support and help maintain Microsoft 365, Entra ID, and device management. You will handle end-user issues, assist with system maintenance, and contribute to security initiatives and technology projects.

The role involves working in the IT department, with occasional travel between firm offices, and opportunities to mentor Service Desk Analysts while expanding Microsoft 365 and Intune expertise.