IT Support Specialist (Windows & Mac) – Onsite Stamford

Insight Global; Stamford (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist for a fast-paced consumer products client in Stamford, CT. This role provides Tier 1 support across Windows and macOS, Microsoft 365, and collaboration tools, handling incidents, device deployments, onboarding/offboarding, and asset management.

You will troubleshoot endpoints, manage AD/Entra ID, MFA, and basic networking while delivering strong customer service and collaborating with global IT teams. 12-month contract, onsite at $25/hr.

Qualifications

• 3+ years of hands-on technical support in a corporate environment.
• Experience supporting both Windows and Mac environments; Windows 11 and macOS.
• Microsoft 365 application and collaboration tool support.
• Experience with ITSM/ticketing systems (Ivanti preferred).
• Endpoint management, software deployment, patching, and remote support.
• Active Directory and/or Microsoft Entra ID experience.
• User account administration, password resets, MFA support.

Responsibilities

• Provide Tier 1 technical support for end users in a mixed Windows/macOS environment.
• Handle incident management and ticket resolution per ITSM processes.
• Assist with device deployment, onboarding and offboarding, asset management.
• Support conference room tech and collaboration tools; assist with endpoint lifecycle administration.
• Collaborate with local and global IT teams to improve technology and user experience.

Skills

Windows & Mac support

Microsoft 365 support

ITSM ticketing

AD / Entra ID

Endpoint management

Networking basics

Customer service

MFA support

Prioritization

Education

Associate's or Bachelor's in IT/CS

Tools

Ivanti Service Management

Ivanti Neurons

Jamf

Microsoft Intune

PowerShell

Job description

Insight Global is seeking an IT Support Specialist for a fast-paced consumer products client in Stamford, CT. This role provides Tier 1 support across Windows and macOS, Microsoft 365, and collaboration tools, handling incidents, device deployments, onboarding/offboarding, and asset management.

You will troubleshoot endpoints, manage AD/Entra ID, MFA, and basic networking while delivering strong customer service and collaborating with global IT teams. 12-month contract, onsite at $25/hr.