IT Support Specialist

Insight Global; Stamford (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist for a fast-paced consumer products client in Stamford, CT. This role provides Tier 1 support across Windows and macOS, Microsoft 365, and collaboration tools, handling incidents, device deployments, onboarding/offboarding, and asset management.

You will troubleshoot endpoints, manage AD/Entra ID, MFA, and basic networking while delivering strong customer service and collaborating with global IT teams. 12-month contract, onsite at $25/hr.

Qualifications

• 3+ years of hands-on technical support in a corporate environment.
• Experience supporting both Windows and Mac environments; Windows 11 and macOS.
• Microsoft 365 application and collaboration tool support.
• Experience with ITSM/ticketing systems (Ivanti preferred).
• Endpoint management, software deployment, patching, and remote support.
• Active Directory and/or Microsoft Entra ID experience.
• User account administration, password resets, MFA support.

Responsibilities

• Provide Tier 1 technical support for end users in a mixed Windows/macOS environment.
• Handle incident management and ticket resolution per ITSM processes.
• Assist with device deployment, onboarding and offboarding, asset management.
• Support conference room tech and collaboration tools; assist with endpoint lifecycle administration.
• Collaborate with local and global IT teams to improve technology and user experience.

Skills

Windows & Mac support

Microsoft 365 support

ITSM ticketing

AD / Entra ID

Endpoint management

Networking basics

Customer service

MFA support

Prioritization

Education

Associate's or Bachelor's in IT/CS

Tools

Ivanti Service Management

Ivanti Neurons

Jamf

Microsoft Intune

PowerShell

Job description

Job Description

Insight Global is seeking an IT Support Specialist for a top consumer products manufacturing client. This individual will provide Tier 1 technical support in a mixed Windows and macOS environment, supporting end users across hardware, software, Microsoft 365, mobile devices, and collaboration technologies. The ideal candidate is a hands‑on troubleshooter with strong customer service skills who can independently resolve technical issues while adhering to established support and security standards. Responsibilities include incident management, device deployment, onboarding and offboarding support, asset management, conference room technology support, and endpoint lifecycle administration. This role offers the opportunity to work in a fast‑paced enterprise environment, collaborate with both local and global IT teams, and contribute to ongoing technology improvement initiatives while delivering an exceptional end‑user experience. This is a 12 month contract, 5 day onsite in Stamford, CT at a rate of $25/hr

Skills and Requirements

Must-Haves:

• 3+ years of hands‑on technical support experience in a corporate environment
• Experience supporting both Windows and Mac environments Windows Preferred
• Strong knowledge of Windows 11 and current macOS versions
• Microsoft 365 application and collaboration tool support
• Experience with ITSM/ticketing systems for incident and request management Ivanti Preferred
• Endpoint management, software deployment, patching, and remote support experience
• Active Directory and/or Microsoft Entra ID experience
• User account administration, password resets, permissions, and MFA support
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting
• Strong troubleshooting, analytical, and root cause analysis skills
• Excellent customer service and communication skills
• Ability to manage multiple priorities in a fast‑paced environment

Plusses:

• Experience with Microsoft Intune
• Experience with Jamf
• Experience with Ivanti Service Management or Ivanti Neurons
• Apple, Microsoft, CompTIA, ITIL, or related certifications
• Experience supporting conference room and video conferencing technologies
• Experience supporting users across multiple offices or global environments
• PowerShell, shell scripting, or automation experience
• Associate's or Bachelor's degree in IT, Computer Science, or related field

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].