IT Support Specialist

Airswift; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Airswift is seeking an IT Support Specialist to deliver deskside and remote IT support across multiple office locations. The role focuses on end-user technology services, asset management, and ensuring reliable MacOS/Windows operations. Travel between Stamford, CT or Brooklyn, NY offices will be required.

The position supports Office 365, AV conferencing systems, printers, and mobile devices, maintaining a high standard of customer service and technical excellence.

Qualifications

• Proven experience in IT helpdesk or technical support.
• Experience providing deskside and remote support across multiple office locations.
• Experience with ticketing systems and meeting service level requirements.
• Experience supporting IT-related projects, including office expansions and technology rollouts.
• Ability to travel between office locations for on-site technical assistance.

Responsibilities

• Provide deskside and remote IT support across multiple office locations.
• Assist with end-user technology services and incident management.
• Maintain and update IT asset inventory and lifecycle records.
• Support MacOS, Windows, Office 365, AV systems, printers, and mobile devices.
• Create and maintain user guides and documentation.

Skills

MacOS

Windows

Office 365

Deskside support

Customer service

Troubleshooting

Documentation

Communication

Asset management

Tools

Ticketing systems

AV conferencing systems

Job description

Job Title

IT Support Specialist

Duration

12-month assignment

Schedule

5/40 - Onsite

Location: Stamford, CT or Brooklyn, NY

About Airswift

Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with unique project needs. With over 1000 employees and 9,000 contractors operating in over 60 countries, Airswift's geographical reach and pool of talent available is unmatched in the industry.

Vacancy Overview

This opportunity offers the chance to deliver high-level technical support across multiple office locations in a fast-paced professional environment. The role focuses on deskside support, remote support, asset management, and maintaining reliable end-user technology services. This position will play an important part in supporting MacOS, Windows, Office 365, AV conferencing systems, and mobile device operations while contributing to a seamless user experience.

Required Experience

• Proven experience in IT helpdesk or technical support roles.
• Experience providing deskside and remote support across multiple office locations.
• Experience with ticketing systems and working to meet service level requirements.
• Experience supporting IT-related projects, including office expansions and technology rollouts.
• Ability to work independently and travel between office locations for on-site technical assistance.

Required Skills

• Strong troubleshooting skills across MacOS, Windows, Office 365, and common enterprise applications.
• Ability to provide high-quality customer service and white-glove technical support.
• Hands-on capability in installation, configuration, upgrades, and repair of laptops, tablets, and other mobile devices.
• Knowledge of AV conferencing systems, printers, and PC hardware troubleshooting.
• Ability to manage IT asset inventory, including procurement, tracking, and lifecycle management.
• Strong communication skills and the ability to create and maintain documentation and user guides.
• Ability to prioritise and resolve incidents and service requests effectively.