IT Support Specialist — Windows & Mac Helpdesk (In-Office)

Lifeguard Press; Bowling Green (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading designer gifts company in Bowling Green, KY is seeking an IT Support Specialist to provide in-office technical support. The role requires 1–3 years of experience in IT support, strong knowledge of operating systems, and excellent communication skills. Candidates must be able to troubleshoot issues and manage user accounts effectively. This full-time position offers an opportunity to grow within the IT department.

Qualifications

• 1–3 years of IT support, helpdesk, or technical troubleshooting experience.
• Proficient in Windows, MacOS, and/or Linux operating systems.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Install, configure, and maintain hardware and software.
• Manage user accounts and access rights.

Skills

Technical support

Communication

Analytical thinking

Customer service

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science or related field

Tools

Active Directory

Office 365

ServiceNow

Jira

Job description

A leading designer gifts company in Bowling Green, KY is seeking an IT Support Specialist to provide in-office technical support. The role requires 1–3 years of experience in IT support, strong knowledge of operating systems, and excellent communication skills. Candidates must be able to troubleshoot issues and manage user accounts effectively. This full-time position offers an opportunity to grow within the IT department.