IT Support Specialist: Windows & Cloud Pro

DMI (Digital Management, Inc.); McLean (VA); Presencial; USD 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k) match

Tuition assistance

Wellness programs

Career development

Descripción de la vacante

DMI is seeking a full-time IT Support Specialist to join the IT Helpdesk and assist with Windows Server, AD, and Microsoft 365 administration. You will support end users, configure laptops and peripherals, and ensure Windows health and uptime from the McLean HQ.

Strong customer service, English proficiency, and Mac administration experience are required. The role may involve on-site work at HQ in McLean, VA with regular daytime hours.

Formación

• Experience administering Windows Server environments.
• Proficient in Active Directory administration and Microsoft 365.
• Apple Mac administration experience is required.
• Strong customer service and endpoint troubleshooting skills.
• Excellent written and verbal English communication.

Responsabilidades

• Provide Level I/II helpdesk support to end users.
• Manage, maintain, and troubleshoot employee laptops and printers.
• Setup and configure laptops, workstations, and peripherals.
• Document issues in the ticketing system with symptoms and priorities.
• Maintain health and availability of Windows platforms.

Conocimientos

Windows Server Administration

Windows Active Directory Admin

Apple Mac Administration

Microsoft 365 Portal Admin

Customer service

Endpoint Support & Troubleshooting

English literacy

Descripción del empleo

DMI is seeking a full-time IT Support Specialist to join the IT Helpdesk and assist with Windows Server, AD, and Microsoft 365 administration. You will support end users, configure laptops and peripherals, and ensure Windows health and uptime from the McLean HQ.

Strong customer service, English proficiency, and Mac administration experience are required. The role may involve on-site work at HQ in McLean, VA with regular daytime hours.