On-Site IT Support Pro: Windows, Mac & 365

Digital Management Llc; McLean (VA); On-site; USD 65,000 - 82,000; Full time

Job summary

Digital Management Llc in McLean, VA is seeking an IT Support Specialist to support the DMI IT Helpdesk team. The role involves Windows Server and AD administration, Mac administration, and Microsoft 365 administration, with a focus on excellent customer service and end-user support.

The candidate will handle Level I/II helpdesk tasks, configure laptops and peripherals, and troubleshoot network issues while maintaining Windows health and security across departments.

Qualifications

• Windows Server Administration.
• Windows Active Directory Administration.
• Apple Mac Administration.
• Microsoft 365 Portal Administration.
• Ability to provide excellent customer service.
• Endpoint Support & Troubleshooting.
• Must be proficient in reading, writing, and speaking English.
• CompTIA A+ Certification.
• CompTIA A+ Network Certification.
• CompTIA Security+ Certification.

Responsibilities

• Provide Level I and Level II helpdesk support to end users to resolve technical issues.
• Document symptoms and status using the ticketing system.
• Maintain health and availability of Windows platforms.
• Setup laptops, workstations, and peripherals; connect monitors and printers.
• Perform regular inventories of in-house IT equipment.
• Provide support to maintain health and availability of Windows platforms.

Skills

Windows Server

Active Directory

Mac Administration

Microsoft 365 Admin

Customer Service

Endpoint Support

English Proficiency

CompTIA A+ Certification

CompTIA A+ Network Certification

CompTIA Security+ Certification

Job description

Digital Management Llc in McLean, VA is seeking an IT Support Specialist to support the DMI IT Helpdesk team. The role involves Windows Server and AD administration, Mac administration, and Microsoft 365 administration, with a focus on excellent customer service and end-user support.

The candidate will handle Level I/II helpdesk tasks, configure laptops and peripherals, and troubleshoot network issues while maintaining Windows health and security across departments.